Program Associate-outreach

**About the Organization**

Youth Dreamers Foundation (YDF) is a not-for-profit organization registered under Sec 8 (1) of the Companies Act, 2015. YDF intends to realize an “equal opportunity" approach in accessing higher education to make higher education more inclusive, accessible, and affordable for marginalized sections of the society.

**About the Position**

The Program Associate - outreach is responsible for executing the key program activities like outreach, due diligence, partnerships and execution support to govt officials. The Program Associate delivers on all this through a team of Scholar Saathis’. S/he ensures the completion of all the tasks within set timelines. S/he also supports the smooth functioning of the office.

A Program Associate works with:

- **Scholar Saathis**: to plan & oversee quality inbound & outbound calls
- **Educational Institutes**: to resolve their critical challenges regarding scholarships processes
- **Program Manager**: to support in communications to & from external stakeholders

**Overview**
- **Job Type**: Full-time
- **Salary**: ₹ 20,000 to ₹ 25,000 per month, commensurate with experience and skills
- **Probation**: Three months; salary during probation to be ₹ 2-3,000 less than full-time salary
- **Office timings**: Monday to Saturday, 9:30 am to 5:30 pm
- **Reporting To**: Program Manager
- **Location**: YDF Office, Patna
- **Travel**: Needs-based field visits to schools / colleges

**Key responsibilities**

They are expected to take up the following responsibilities:
**Self-learning**

○ Keeps up-to-date with official information of various private & government scholarship schemes

○ Engages with the larger YDF team to understand commonly faced challenges and their solutions for different scholarships schemes

**Planning & Management**

○ Manages a team of 4-5 Scholar Saathis and is responsible for resolving their issues

○ Tracks progress of work through weekly meetings, etc.

○ Identifies & raise Saathi’s challenges & best practices

○ Maintains all records & progress reports of the work taken up by the Scholar Saathis

○ Supports with smooth functioning of the program

○ Helps in managing the office activities along with the larger YDF team

**Scholarships Support**

○ Ensures that Scholar Saathis provide timely resolution to all scholarships-related queries of YDF stakeholders (students, institute officials, NGO partners, volunteers)

○ Compiles & updates regularly frequent challenges faced by students & institutes

○ Identifies different ways of resolving such challenges such as - SOPs, FAQ documents, explainer videos, posters, etc.

○ Verifies accuracy of informational content prepared by YDF as per official guidelines

**Outreach**

○ Plans weekly targets for inbound & outbound calls, along with Saathis & rest of the team

○ Meets these targets by supporting Saathis on a day-to-day basis

○ Identifies new leads and explores opportunity to build new partnerships for YDF

○ Conduct YDF outreach across different areas & stakeholders and generates insights

○ Leverages the Saathis and other online/offline channels for disseminating information

**Desired Profile**
- Graduate degree
- Excellent computer skills (MS Excel, MS PPT, and Google Spreadsheets etc.)
- Proven ability to independently handle multiple diverse assignments simultaneously, successfully complete assigned tasks and meet deadlines while conducting high-quality work
- Excellent verbal & written communication in Hindi, English (and any local language)
- Ability to work effectively both independently and as part of a team

**How to Apply**

Applications are open throughout the year, till all positions are filled. You will need to submit the following:

- CV (not more than 2 pages long)
- A 300 words cover letter or a audio/video clip of upto 3 mins about why you are fit for the role

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Patna, Bihar: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- Driver's License (preferred)