Cs - Service Support Administrator

1 week ago

Thane, India Accurate Background Full time

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

It’s our mission to develop a Client Services function which harnesses collaboration to support the seamless delivery of Accurate’s services. Our focus is on strengthening client partnerships to reinforce trust and promote account growth.

Reporting to the Client Delivery Manager the role of Service Support Administrator will focus on supporting Implementation and Client Services team members with ongoing system administration of new and existing Client accounts.

You’re an ambassador for the company and you focus on efficiency, accuracy and compliance in system setups. You’ll proactively manage your workload daily to ensure tasks are clearly understood and correctly interpreted, probing for further information where required, and delivering completed setups within SLA.

**Responsibilities**:

- Ensuring both new and existing clients are setup, configured and maintained accurately on our systems.
- Keeping Service Improvement mailbox up-to-date, working towards resolving issues quickly and effectively; sets clear expectations, gives correct information and ensures follow up to ensure needs have been met.
- Nurture, Develop and maintain positive and effective internal relationships which ensure engagement, satisfaction and retention.
- Work collaboratively and communicate effectively with internal stakeholders to ensure service delivery expectations are met.
- Positively and consistently represent the Accurate brand, values and behaviors to ensure a great experience for all stakeholders, both internal and external.
- Ensuring compliance with the company’s Data Protection, Information Security, Health & Safety, Dignity at Work and IT Acceptable Use policies and associated procedures at all times.
- Supporting the Client Services team with all administrative account maintenance tasks for existing Clients, including password resets, screening level changes and system amendments. For details please see below:

- _Day to Day Responsibilities_
- **_ Client Account set up and amendments:_**_ You will work with Implementations/Onboarding and Client Services to create new Client accounts, screenings packages and groups._
- **_ Client Users:_**_ You will work with Implementations/Onboarding and Client Services to create new account users, amend existing access where needed and, reset password. _
- **_Quality Assurance:_**_ you’ll conduct quality checks of client accounts, packages and users set up bother SSAs_
- Administrative support of ad-hoc Client Services duties, including compliance related duties and project support tasks.
- Support seamless service set-up in collaboration with Implementations, Operations, Tech, Finance and any other key stakeholders.

**Qualifications**:

- Strong computer literacy skills
- Excellent attention to detail and focus
- Strong levels of customer service
- Excellent written English
- Ability to multitask and priorities
- Ability to work under pressure and to tight deadlines
- Well organized and process driven

**The Accurate Way**:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

**Take ownership.**

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

**Be open.**

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

**Stay curious.**

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

**Work as one.**

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

**About Accurate Background**:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated te

  • Pgt Cs

    2 months ago

    Thane, India Rainbow International School Full time

    PGT CS - Python Must - Bachelor's degree in computer science, computer engineering, or related discipline. - Prior experience as a computer teacher. - To ensure success as a computer teacher, you should demonstrate flexibility and support as you help students to develop confidence in their computer skills. **Salary**: ₹15,000.00 - ₹25,000.00 per...

  • Pgt Cs

    2 days ago

    Thane, India Rainbow International School Full time

    PGT CS - Python Must - Bachelor's degree in computer science, computer engineering, or related discipline. - Prior experience as a computer teacher. - To ensure success as a computer teacher, you should demonstrate flexibility and support as you help students to develop confidence in their computer skills. **Salary**: ₹15,000.00 - ₹25,000.00 per...

  • IT Administrator

    7 days ago

    Thane, India Sath Outsourcing Service pvt. Ltd. Full time

    Required - IT Administrator Location - Thane, Mumbai Offered salary - Upto 35k to 40k Experience required - 4+ yrs L1 AND L2 support **Responsibilities**: Install, configure, and maintain hardware and software components to ensure the smooth operation of our IT systems. Monitor and manage network performance, troubleshoot network issues, and implement...

  • Customer Services Support Operator

    4 weeks ago

    Thane, India Siemens Full time

    Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. We’re looking for the makers of tomorrow - the hardworking individuals ready to help Siemens...

  • Customer Services Support Operator

    2 weeks ago

    Thane, India Siemens Healthineers Full time

    Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. We’re looking for the makers of tomorrow - the hardworking individuals ready to help Siemens...

  • Administration Assistant

    3 days ago

    Thane, India Wisecor service pvt ltd Full time

    Handling various administrative and clerical responsibilities such as answering phone calls, taking and conveying messages, ordering office supplies, etc - Scheduling inter-departmental meetings, coordinating the time schedules with the employees, and arranging food and other necessities. - Handling and managing calendar schedules of management, making...

  • Company Secretary Fresher

    2 weeks ago

    Thane, India Wisecor service pvt ltd Full time

    Opening for CS at Wisecor Service Experience - Fresher Location - Thane **Job Types**: Full-time, Permanent **Salary**: ₹20,078.98 - ₹30,547.87 per month Schedule: - Day shift **Language**: - English (required) Work Location: In person

  • Executive Service

    2 months ago

    Thane, India Siemens Full time

    **Executive Service** Kalwa, Mumbai | Siemens Mobility | Full-time **Together we make a difference!**: Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services In Mobility, we help our...

  • Executive Service

    2 weeks ago

    Thane, India Siemens Full time

    **Executive Service** Kalwa, Mumbai | Siemens Mobility | Full-time **Together we make a difference!** Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services In Mobility, we help our...

  • Executive Service

    2 months ago

    Thane, India Siemens Mobility Full time

    **Job ID**: - 377446**Company**: - Siemens Limited**Organization**: - Mobility**Job Family**: - Customer Services**Experience Level**: - Early Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent**Executive Service** Kalwa, Mumbai | Siemens Mobility | Full-time Together we make a...

  • Legal Associate Executive(Llb,cs)

    2 months ago

    Thane, India Chaitanya HR Consultancy Full time

    ***: - Responsibility - Supporting Action - Drafting and - Documentation To draft agreements and contracts with clients/third - parties on behalf of the company and ensure proper - execution of the same To maintain agreements, contracts, and legal documents - in both hard and soft copy at the corporate office To convey Board Meeting, General Meeting, and...

  • Jira Administrator

    1 week ago

    Thane, India Tetrahed INC Full time

    Atlassian Administrator The JIRA/Atlassian Administrator’s primary role is to manage and maintain Morningstar’s JIRA and Confluence environment. possess proficient technical skills around the Linux and Windows operating system. The full-time position is a day shift, with being on-call as an escalation contact. **Responsibilities**: - Management and...

  • Service Operations Administrator

    1 week ago

    Thane, India WTW Full time

    **Summary**: Hardware Service Operations Administrator will be responsible for the operational processing and fulfillment for various hardware peripherals including keyboards, mice, monitors, docking stations, mobile phones, external webcams, laptop stands, laptop chargers, wireless headphones and other equipment as required. Your role will involve...

  • IT Systems Administrator

    3 weeks ago

    Thane, India Cubezix Business Technologies Full time

    CubeZix is a dynamic and innovative Information Technology company dedicated to providing cutting-edge IT services. **Job description** - Microsoft Office 365 Setup & Configuration - Advanced knowledge of Microsoft Office 365 (Management & Administration) - Advanced knowledge on SharePoint Administration & Designing - Advance Knowledge of Servers, backup &...

  • Administration Officer

    3 weeks ago

    Thane, India CADD Centre Thane Full time

    With over 35 years of excellence, CADD Centre is a pioneering institution in the field of engineering and technology training. CADD Centre specializes in providing education and training in Computer-Aided Design and Drafting (CADD) and other related technologies. The institute is renowned for its commitment to delivering high-quality training programs...

  • Company Administrator

    2 weeks ago

    Thane, India Aryaa International Alliance Pvt. Ltd. Full time

    **Job Title**:Company Administrator** **Experience**:2+ Years** **Job Location**:CBD Belapur, Navi Mumbai**, Maharashtra, IN** **Job Summary**: As a Company Administrator at Jagson Carriers, you will play a vital role in providing administrative support to various functions within the organization. With a minimum of 2 years of experience, you will assist...

  • Administration Executive

    2 weeks ago

    Thane, India PRECIMAX ENGINEERS LIMITED Full time

    **About us**: Precimax is a Limited Liability organization, engaged in Engineering Manufacturing and Supply of Furnaces,Ovens & Kilns. We have the latest technologies with Experienced Engineers for manufacturing equipment and provide services to the galvanizing industry as per international standards. Our products and Services follow highest Standards and...

  • Pension Administration

    3 weeks ago

    Thane, India WTW Full time

    Principal Duties/Responsibilities KPI Management - Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur. - Consistently provide a quality customer experience to clients/members. - Continuously seek to identify areas where the service to...

  • Internship Cs

    4 days ago

    Thane District, Maharashtra, India UR CFO CONSULTANCY PVT LTD Full time

    As a Company Secretary intern, you'll be working closely with our team of experienced professionals, supporting a range of administrative and legal tasks. This will include managing compliance requirements, and ensuring all legal documentation is up-to-date and accurate. If you're looking for a challenging and rewarding role with plenty of opportunities to...

  • Pension Administration

    1 month ago

    Thane, India Willis Towers Watson Full time

    **About Willis Towers Watson** Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients. While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the...