Telesales Executive

1 month ago

Puthiyara Calicut Kerala, India eDEx Research LLP Full time

**Job Title: Telesales Executive**

**Job Description**:
**Job Roles & Responsibilities**:
1. Lead Generation:

- Proactively reach out to potential students via phone, using leads provided by the company.
- Gather data from incoming inquiries (calls, website registrations, social media, etc.) and follow up.

2. Product Knowledge:

- Explain the details of our coaching programs for UGC-NTA NET/JRF and CUET-PG & UG entrance exams clearly to potential students.
- Address any questions or concerns students may have about the course content, schedules, fees, and other services.
- Stay updated with course changes and new offerings to provide accurate information.

3. Sales & Conversion:

- Persuade potential students to enrol in the coaching programs.
- Achieve daily, weekly, and monthly sales targets set by the management.
- Handle objections and provide solutions to student concerns in order to close sales.

4. Follow-Up:

- Regularly follow up with prospects who haven’t yet enrolled to maintain interest.
- Maintain accurate records of student interactions and sales activities in CRM systems.

5. Customer Service:

- Build rapport with students and provide excellent customer service throughout the enrolment process.
- Assist students with the registration process, ensuring all necessary paperwork is completed.
- Handle after-sales queries and ensure that students are satisfied with the initial stages of their coaching experience.

6. Reporting:

- Provide regular reports on lead status, sales, and follow-up activities to the sales manager.
- Suggest areas of improvement in sales techniques and product offerings based on feedback from prospects.

Job Specification:
Qualifications:

- Minimum qualification: Bachelor’s degree in any field
- Experience in telesales or customer service is preferred but not mandatory.
- Knowledge of UGC-NTA NET/JRF & CUET exams will be an added advantage.

**Skills**:

- Excellent Communication Skills: Must have a clear and persuasive phone manner.
- Sales Skills: Ability to influence and persuade potential students to sign up for courses.
- Customer-Centric Approach: Ability to handle student queries patiently and ensure their satisfaction.
- Goal-Oriented: Motivated to meet and exceed sales targets.
- Technical Skills: Familiarity with CRM software and basic computer proficiency.

Personal Attributes:

- Confidence and a proactive attitude in reaching out to new leads.
- Empathy: Understanding student needs and concerns while communicating the benefits of the courses.
- Persistence: The ability to handle rejections and keep pursuing leads.

Work Hours:

- Full-time position, with flexibility to work during peak inquiry periods (evenings and weekends).

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹17,000.00 per month

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Malayalam (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 15/10/2024
Expected Start Date: 30/10/2024

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