Back Office Executive
3 weeks ago
**Organization Brief - Our group is one of the leading players in the field of bearing distribution in India.**
**PrimeRoll International Private Limited - **It is the largest partner of Regal Beloit Group for their bearings brand Rollway, Mc Gill & Sealmaster, having its centralized warehouse and head office at Kolkata.
The group is a strong conglomerate with Pan India presence and having rich experience in the field of industrial sales of over 40 years. We are working towards transforming to becoming a larger player in the field of industrial supplies by enhancing our product portfolio and pursuing potential manufacturing projects. As such we expect our team to be innovative and passionate about problem solving to remove barriers to growth.
**Role & responsibilities**
- Resolving customer complaints professionally and promptly to maintain high satisfaction levels.
- Creating accurate and timely quotations for products/services according to customer needs.
- Coordinating with sales and other teams to gather required information and ensuring compliance with company standards.
- Efficiently processing customer orders, verifying details, and coordinating with logistics for timely deliveries.
- Proven experience in customer support or a related role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- Customer support: 3 years (required)
- Microsoft Excel: 3 years (required)
- Order management system: 3 years (required)
- Quotation Preparation: 3 years (required)
**Language**:
- English (required)
Work Location: In person
Application Deadline: 07/04/2024
Expected Start Date: 11/04/2024
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