Customer Relationship Executive Immediate
3 weeks ago
Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.
Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their needs in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.
**Company Name : MAK INDIA LIMITED ( Subsidiary of MAK Controls & systems Pvt. Ltd)**
**Location: Gold wins, Coimbatore**
**Note : Residence should be in Coimbatore**
**Experience**:Freshers to 2 Years**
**Responsibilities**
- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.
- Provides Product & Application support to the customer’s To answer questions/queries regarding all our products
- Immediate joiners are preferred
**Requirements**:
- Exceptional verbal and written communication skills.
- Understanding and working knowledge of Customer Relationship Management software ZOHO
- Good problem-solving abilities.
- A customer-oriented individual.
- Phenomenal conflict-resolution skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.
** No Sales**
** No Marketing**
**Salary**: ₹12,000.00 - ₹14,000.00 per month
**Speak with the employer**
+91-XXXXXXXXXX
**Salary**: ₹12,000.00 - ₹14,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Yearly bonus
Work Location: One location
**Speak with the employer**
+91-XXXXXXXXXX
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