Executive - Reservations & Guest Relations

1 month ago


Ernakulam, India Triworld Developers Full time

Responsible for Hotel and Local Reservations
- Responsible for preparation of occupancy forecast.
- Responsible for recording Company Rates both in system and correspondence file
- Monitor and coordinates group reservations activity with the Sales Department and Sales Head
- Answers letters of inquiry regarding rates and availability.
- Revenue Generation through Booking and Packages
- Reference Sales from existing customers
- Post Sales - Welcome call, Welcome Kit, Welcome Mail, etc.
- Tie-Ups with New Resorts and Hotels including Contracts
- Regular Contacts with our Existing Customers
- Dealing efficiently with day to day billing and guest queries.
- Be flexible at all times in order to cover the unexpected needs of the company

**Additional Skill**

Degree/ Diploma in Travel & Tourism

Great interpersonal, communication, presentation & convincing skills

Fluency in English & Malyalam is essential. Additional fluency in Hindi would be an advantage

Good knowledge of MS Office and ERP.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- How many years of customer service experience do you possess?

**Speak with the employer**

+91-XXXXXXXXXX



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