Reservation Agent

7 days ago

Ahmedabad Gujarat, India Antarim Group Full time

Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Please note: Must have Hotel Reservations/Customer Care experience.

PLEASE DO NOT APPLY IF YOU DON'T HAVE EXPERIENCE IN HOTEL RESERVATIONS, CENTRAL RESERVATIONS, TRAVEL AGENCY RESERVATIONS, CUSTOMER CARE EXPERIENCE IN BPO/KPO/CALL CENTER

FLUENT ENGLISH SPEAKING/WRITING MUST

**Job Types**: Full-time, Permanent

Pay: From ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 31/05/2024
Expected Start Date: 01/06/2024

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