Project Coordinator

5 months ago


Bidhannagar Kolkata West Bengal, India Proclivity Digitech Pvt Ltd Full time

Must have website Process Experience (International Outbound Voice)
- Must have minimum 4 Years of International BPO exposure
- Must be in same role (Team Leader/ Supervisor /Accounts Manager) in Web Process

**Responsibilities**:
Upsell and chase pending collections from clients
Manage a portfolio of assigned client accounts.
Develop and implement strategic account plans to achieve client goals.
Act as the primary point of contact for clients, addressing their needs and concerns effectively.
Communicate clearly and confidently with clients, both verbally and in mail.
Proactively identify upsell and cross-sell opportunities to maximize client value.
Collaborate with internal teams (e.g., design, development) to ensure seamless client experience
Generate reports and track key performance indicators (KPIs) to measure success
Stay current on industry trends and best practices to deliver optimal solutions

**Qualifications**:
Excellent communication, interpersonal, and presentation skills
Ability to build and nurture strong relationships with diverse clients
Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong organizational skills with a keen eye for detail

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person


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