Customer Care Executive

2 months ago


Malappuram, India Crescent Hardware and Steels Full time

**Responsibilities**:

- Provide accurate information about our products/services and assist with product-related questions.
- Resolve customer concerns and issues, escalating when necessary.
- Maintain detailed and accurate customer records.
- Collaborate with other departments to ensure timely resolution of customer concerns.

**Qualifications**:

- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making skills.
- Proficiency in using customer service software and tools.
- Detail-oriented with strong organizational skills.
- Empathy and a genuine desire to help customers.

**Salary**: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (preferred)

Ability to Commute:

- Malappuram, Kerala (required)

Ability to Relocate:

- Malappuram, Kerala: Relocate before starting work (required)

**Speak with the employer**
+91 8594000275



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