Chat Support Executive

2 weeks ago


Mohali, India Suffescom Solutions Pvt. Ltd Full time

**JOB BRIEF**

We are looking for an active, energetic Client Support Executive, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.

**ROLES AND RESPONSIBILITIES**
- Attending,Understanding & responding to Customer queries/issues over chat.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.

**Requirements**:

- Should be active, energetic, and enough smart to understand the customer's queries.
- Sharp understanding and memory of how software/product work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

**WORKING SHIFT: Rotational, 8 hours**

**JOB TYPE**:FULL TIME**

**Benefits**

On time salary
Inter
- tech work
Skill upgradation trainings
Soft skills trainings
Rewards and recognitions
Weekly de-stressing activities

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Night shift
- UK shift
- US shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

**Speak with the employer**
+91 7580081322



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