Transplant Coordinator

Designation: Transplant Coordinator

Experience: 2+ years (Hospital Experience is Mandatory)

**Daily**
- Collecting payable slip and patient list of respected floor from admission department.
- Checking the status of payment i.e. Cash or Insurance because to check if Insurance details are submitted or not and to give Interim.
- Taking Query letter from Insurance desk and enquiring approvals of Insurance Patients.
- Discussing with PRO about payable and any Major issues of previous day.
- Escorting the patient/attendants after admission to the allotted room.
- First on the floors checking status of OT patients, Physiotherapy, Dual occupancies.

a. Informing patient attender about the estimation of surgery and ensure that they pay amount before operation and give clearance to sister to shift the patient to OT.

b. If Phototherapy inform the baby father to enroll baby name in insurance desk.

c. Calling patient attender about to check the need dual occupancy of room and explaining about the charges.
- Going on rounds with Sisters, Housekeeping Executive, Infection Control In charges to each ward / Room.
- During rounds (a) Need to give speedy recovery cards, payable etc.

(b) Ensure their stay is comfortable.

(c) Any minor issues to be rectified on spot.

(d) Any previous day issues bringing to the notice of concerned in

charges.
- Showing vacant status in the system to the admission.
- Allotting rooms for admissions with co-ordinating sisters in charge.
- Taking care of shifting the patients to OT, shift out from OT & ICU, ensuring smooth flow of the process.
- Before admission we need to check lighting's, bed status, A/C, calling bell & telephone etc.,
- Giving gifts, Greeting cards& taking photo for Birth report for the new born babies, giving cake for Private ward new born babies.
- Issuing letter to the credit patients like BBMP, KSRTC,CGHS,FCOI,ABY,ESI, etc apart from the cases of centers of excellence.
- Coordinating with CRA regarding their patients.
- Giving reference letters for accounts department.
- Solving problems on floor during the day & coordinating with all respective HOD's for any day to day related issues.
- Preparing maintenance Job order for any maintenance work either in rooms or on floors.
- In case of unavailability of housekeeping, arranging Housekeeping staff for shifting the patient for diagnostic / Procedure or to receive the patient.
- Bringing pending reports from the Laboratory & radiology at the time discharge & ensuring patient goes with full reports.
- Informing ward secretaries regarding the planned discharge whether its cash or insurance.
- Informing patient attender regarding the discharge process whether cash 2 hours and insurance 4 hours.
- Preparing & updating discharge track sheets, complaint book & Informing PRO.
- Receiving calls 24/7 and ensuring and directing to concerned department.
- Any major issues of doctors, calling registrars, DNB's or consultants to the solve the issues.
- Coordinating with billing department for any billing query or billing issues.
- Doing MOD duties on Sunday / General Holiday.
- Over all ensuring that floor should be zero percent error free and cool going and calm.

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Work Location: In person