Junior System Administrator

2 weeks ago


Delhi, India AAPNA Infotech Full time

**PLEASE APPLY, IF YOU HAVE**_ _**EXCELLENT ENGLISH VERBAL COMMUNICATION.**_

**AAPNA Infotech** (**CMMIL3 & MS Gold Partner**) is a market leader in Enterprise Software Development and Quality Assurance Services.

**Founded in 2008**, AAPNA Infotech went **fully virtual **in 2021. Yes, you heard it correctly, it's **completely virtual not just now but FOREVER**. Exciting. isn’t it? **WFH** will undoubtedly improve your work-life balance while also saving you precious TIME AND MONEY. What is more, AAPNA helps to set up your home office too.

We have a diversified workforce of around 200 highly **technical Software Commandos PAN India. **Our Commandos deliver Customer Service Excellence through **Extreme Passion**and **Optimizing Technology Costs** using **Zero Wastage methodology**, which are all the outcomes of an awesome organizational culture. **Our strong focus on company culture, **huge array of special benefits, and unmatched WFH practices **helped us to achieve high score of 88 out of 89** which was required to list ourselves in the top 50 great mid-sized workplaces.

We have **global customers base** in the **US, Australia, and APAC. **We successfully launched an **IMPACT program (2020 - 2021)** to specify attributes of a Commando, it was a 6-month journey where IMPACT stands for, I - Integrity, M - Mastery, P - Passion, A - Act Now, C - Courage, and T - Think Forward to redefine the **AAPNA Commando Culture**with changing need of the hour.

**Over the past 14 years**, we have delighted our customers with our **customer-centric and employee-first approach.**
- 2+ years of Experience
- Good English communication (spoken and listening) skills
- Experience in trouble shooting with Windows, Mac, Android, and iOS - all environment
- Experience with handling issues of non-IT background people
- Skills to work with new devices which may not have a lot of documentation available
- Good at creating the support documents
- Respond to user inquiries, diagnose and resolve hardware and software issues.
- Support and resolve IT and systems related issues reported by employees
- Should have knowledge in Windows system, MAC, and Linux
- Basic understanding of Microsoft OS internals
- Experience with System Installations, Hardware Upgrades, Application Installations on Windows, Linux, and Mac OS platform
- Knack in troubleshooting problems related to hardware / software / networking
- Should have knowledge of Active Directory
- Knowledge of Cloud (Azure & AWS) is a plus point.
- Excellent communication skills (both written and oral)
- Evaluate and recommend new technology as it relates to the end user.
- Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems.
- Interface with other Core Services teams to solve complex issues.
- Create / Maintain support solutions and documentation for service desk.
- Ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, IT staff, vendors, customers, etc.
- Access management: Maintain accurate and updated IT Asset Management inventory to keep track of the equipment we have.
- Monitor system performance and ensure system availability and reliability.
- Microsoft certifications, or equivalent, are a plus.
- Perform routine system backups and ensure data integrity.
- Investigate and diagnose network connectivity issues
- Collaborate with senior IT staff members to resolve complex technical problems
- Assist in managing user accounts, permissions, and access rights.

**Key Performance Indicator**
- Resolution of all tickets within SLA
- Active directory performance of all services

**Here is the list of Work and Life-related benefits at AAPNA Infotech**:

- _**Permanent work-from-home role. Keep enjoying Breakfast, Lunch, and Dinner with your family.**_
- _**We provide highly challenging international projects.**_
- _**Opportunity to travel & work with International clients.**_
- _**Flexible and friendly work environment.**_
- _**Great organisational culture, focus on employees' well-being.**_
- _**Awesome benefits, including health insurance coverage, training programs, parties, and a lot more.**_
- _**Internet reimbursement* per month excluding your CTC.**_
- _**Table or Chair for the workplace from the company or can be reimbursed*.**_
- _**Free Parties with the nearby AAPNA team members in your city once every weekend and bills can be reimbursed*.**_
- _**Insurance policy after confirmation excluding CTC.**_
- _**Free Health checkups and yearly plans excluding CTC.**_
- _**Work-life balance.**_
- _**Be part of the best place to work certified company.**_
- _**Be part of CMMI level 3 company.**_

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Internet reimbursement
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Su



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