Helpdesk Executive

**Job brief**

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner.

**Responsibilities**
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services

**Requirements and skills**
- Proven working experience in providing Help Desk support
- Proficiency in English
- Advanced troubleshooting and multi-tasking skills
- Experienced and Freshers can apply

**Salary**: ₹9,000.00 - ₹11,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Computer skills: 1 year (preferred)

Ability to Commute:

- Raipur, Chhattisgarh (required)

Ability to Relocate:

- Raipur, Chhattisgarh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7880040011