Customer Care Officer

5 months ago

Kolkata West Bengal, India Unilever Full time

**CCO Job Responsibilities**:
**Department: W & AW**

**Job Position: Customer Care Officer**

**WL:1A**

**Location: Patna**

**CCO Responsibilities**
- Delivering Superior Consumer Experience
- Consumer Retention and Acquisition
- Developing the Capabilities of LSP TL / LSP and LSP Technician

**Delivering Superior Consumer Experience**:

- LSP Infra: Managing the LSP Infra to deliver consumer experience.
- Delivering Prompt Service: Religiously monitoring the pendency and driving 100% TAT delivery
- Delivering Service Quality: Tracking the service quality and ensure First Time Right.
- Updating Quality Feedback: Monitoring the complaints closure in Web/App and to ensure 100% proper categorization of complaints in the system.
- Driving C-Sat Score: Delivering the superior consumer experience and to improve the C-Sat Score.Driving.
- New Initiatives: Efficiently drive new initiatives aligned with business goals. Managing the Consumer Base: Understanding the consumer base in his territory category wise, device SKU wise, consumer consumption pattern wise and the importance of consumer retention.
- Driving the GKK Repeat Purchase: Drive repeat purchase by sharing the consumer data who are due for purchase with the LSPs and religiously monitor the progress of the activity.
- Ensure > 75% consumer retention.Drop Out categorization: Understand the reasons for drop out and properly categorize the consumers based on the reasons for corrective actions.
- Improve the consumer retention: Implement the corrective actions on ground, fine tune the process based on the ground requirement to achieve higher consumer retention.
- Lead Management: Setting up and managing the LSP infra for leads conversions.
- Lead Conversion: Drive Speed to Reach and lead conversions by monitoring /reviewing the lead business with the LSPs.Drive Upgrade: Understanding the upgrade opportunity and drive upgrades by training the technicians on ODPEC.

**Capability Development of the LSP /LSP TL / LSP Technician**:
1.Product Training: Conducting structured product training programs covering the Product technology, troubleshooting procedure and closure of complaints in the CRM.

2.Imparting Service Culture: Driving the Service Culture to deliver superior consumer experience in the consumer life cycle journey by
- Consumer First AttitudeDelivering Prompt Service
- Driving Desired Technician Productivity
- Importance of Technician Grooming
- Adherence of Complaint Escalation Matrix
- Importance of providing Quality Feedback
- Importance of tool Bag and Spares C-Sat Score

3. Consumer Retention and Consumer acquisition: Imparting the importance of consumer retention and acquisition. Guide the extended team to improve the retention and conversions by training them on ground doing live consumer visits.

**2. RESOURCE TO BE MANAGED UNDER POSITIONS AUTHORITY**
- LSP Team Leader
- Back office co-ordinator
- License Service Providers
- Service ZSOs

**3. LATERAL CONTACTS**

(key individuals, teams within the concern whose collaboration is needed on a permanent basis by the position).

Team:

- Supply Chain team
- Sales Team
- Quality Team

LI-Remote

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India subhadrajobsconsultancy Full time

    1) Hi, We are having the opening for the Bpo, Its is for the Non voice and Voice process Inbound Voice Process, Work From Office For fresher CTC 14500 and In hand 11 to 12 k for the Voice process For Fresher Ctc would be 18k and 14 to 15k in hand for the Chat process. For Exp. Ctc 18500 and in hand 14 to 15k for the Voice process. For EXp. CTC 22k and...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India IGT Plus Consultants Pvt. Ltd. Full time

    Greetings From Ecapsule [A brand of IGT Plus Consultants Pvt. Ltd.] !! - Job Profile : Customer Care Executive ; - Job Role : Tele-calling to meet customer’s quarries and to distribute e-learning App ; - Requirements : 1. Well-versed in Bengali Language (i.e. Speak + Write + Read) 2. Sufficient knowledge on MS Office and MS Excel 3. Minimum Graduate as...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India Sagar Solutions Full time

    Goodevening everyone, *Work from office.* Customer Care Executive (Myntra voice,Myntra chat, Flipkart voice) -English communication is highly recommended. -Graduate is recommended with minimum of 1 year experience. -Must be flexible in rotational shift 24*7. -salary ctc - 15k to 18.6k. Inhand - 11.6k to 14.5k. -cab drop facility is there among certain...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India subhadrajobs consultancy Full time

    We are hiring for customer care for the BPO. Work From Offices. We are giving Free Jobs. Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 16000 CTC (12500 in hand with 3000 quarterly bonus) 18000 CTC (14500 in hand with...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India subhadrajobs consultancy Full time

    We are hiring for customer care for the BPO. Need 1 year experience in International BPO Work From Offices. We are giving Free Jobs. Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 25000( with 3000 quarterly...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India Subhadrajobs consultancy Full time

    We are haring for the Customer Care Executive for the BPO We are giving free jobs. It's WORK FROM OFFICE. Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 15000 CTC (11568 in hand with 2958 quarterly bonus) 18600 CTC...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India subhadrajobsconsultancy Full time

    1) Hi, We are having the opening for the Bpo, Its is for the Non voice and Voice process Inbound Voice Process, Work from office For fresher CTC 14500 and In hand 11 to 12 k for the Voice process For Fresher Ctc would be 18k and 14 to 15k in hand for the Chat process. For Exp. Ctc 18500 and in hand 14 to 15k for the Voice process. For EXp. CTC 22k and...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India subhadrajobsconsultancy Full time

    1) Hi, We are having the opening for the Bpo, Its is for the Non voice and Voice process Inbound Voice Process, Work from office For fresher CTC 14500 and In hand 11 to 12 k for the Voice process For Fresher Ctc would be 18k and 14 to 15k in hand for the Chat process. For Exp. Ctc 18500 and in hand 14 to 15k for the Voice process. For EXp. CTC 22k and...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India Kutchina Home Makers Private Limited Full time

    Your expected **core competency** would be to: - Wholly and totally responsible for receiving calls, entering in ERP, allotment and data entering the closed calls. Calls to customers and verify the quality service given by the Technician - Monitor Complaints pendency both for Indoor and Outdoor. Ensure Turn Around Time (TAT), Revenue and AMC. Targets are...

  • Oriya Customer Care

    5 months ago

    Kolkata, West Bengal, India Kutchina Home Makers Private Limited Full time

    Your expected **core competency** would be to: - Wholly and totally responsible for receiving calls, entering in ERP, allotment and data entering the closed calls. Calls to customers and verify the quality service given by the Technician - Monitor Complaints pendency both for Indoor and Outdoor. Ensure Turn Around Time (TAT), Revenue and AMC. Targets are...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India subhadrajobs consultancy Full time

    Hi We are having opening for the Customer Care Executive For the BPO' We are having opening for the Voice and chat process It's a Inbound or outbound process We are giving a free jobs It is Work From Office. Any 9 hours shift including one hours is break time. Need Fluent English and Hindi Thanks and Regards Sakshi 7058321698 **Job Types**:...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India subhadrajobs consultancy Full time

    Hi We are having opening for the Customer Care Executive For the BPO' We are having opening for the Voice and chat process It's a Inbound or outbound process We are giving a free jobs It is Work From Office. Any 9 hours shift including one hours is break time. Need Fluent English and Hindi Thanks and Regards Shrunkhala 8208346982 **Job Types**:...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India Subhadrajobs consultancy Full time

    We are haring for the Customer Care Executive for the BPO We are giving free jobs. It's WORK FROM OFFICE. Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 15000 CTC (11568 in hand with 2958 quarterly bonus) 18600 CTC...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India Subhadrajobs consultancy Full time

    Hi, We are hiring for the Customer Care Executive for the BPO. We are giving a FREE jobs. WORK FROM OFFICE JOB Timings: 6 working days with 1 rotational week off. Total staffing time 9 hours out of which 8 hours of work and 1 hour of break Rounds : First an HR round, Ops round and Client round would be the final. Thanks &...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India Kutchina Homemakers Pvt Ltd Full time

    We are hiring for the post of Customer Care Executive for our own Customer Care 9147105962 Pay: ₹11,000.00 - ₹14,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus **Language**: - English (required)

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India subhadrajobsconsultancy Full time

    we are hiring Customer Care Executive 1. **Language Skills** all three languages to effectively communicate with customers and colleagues. 2. **Sales Experience** knowledge of sales processes, techniques, and customer interaction. 3. **Location Proximity** 4. **Educational Qualifications** have completed at least a 3 year undergraduate program or its...

  • Care Co-ordinator

    5 months ago

    Bhawanipore, Kolkata, West Bengal, India Tribeca Care Private Limited Full time

    TriBeCa Care is a leading senior care & home health care service provider, dedicated to enhancing the quality of life. We offer personalized care plans tailored to individual needs, delivered with compassion and professionalism. Our mission is to empower individuals to live comfortably and independently in their own homes while receiving the support they...

  • Customer Care Service

    5 months ago

    Rajarhat, Kolkata, West Bengal, India Delhi Egal Human Resource Support Services Pvt Ltd Full time

    Customer care call centre main customer handle karna hai. Time to time office visit karna hai Customer handle And customer problem solved karna hai **Job Types**: Full-time, Permanent **Salary**: ₹11,500.00 - ₹16,500.00 per month **Benefits**: - Health insurance - Life insurance - Provident Fund Schedule: - Day shift - Fixed shift Supplemental...

  • Customer Care Executive

    5 months ago

    Rajarhat, Kolkata, West Bengal, India TEAM HR GSA Pvt Ltd Full time

    Customer Care Executive Banking Process Time To Time Office Maintenance Follow Up Monday To Sunday Office One day Week off Salary - 11k to 15k Fixed Salary + PF ESI Insective Contact Person - Senior HR-8420014581 **Salary**: ₹11,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Leave encashment - Life insurance - Provident...

  • Customer Care Executive

    5 months ago

    Kolkata, West Bengal, India subhadrajobs consultancy Full time

    We are haring for the Customer Care Executive for the BPO We are giving free jobs. It's WORK FROM OFFICE. Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 15000 CTC (11568 in hand with 2958 quarterly bonus) 18600 CTC...