Blended Process

2 weeks ago

Thane, India Pacific Placements and Business Consultancy Pvt. Ltd. Full time

The Job Involves:

- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Understanding multiple products and processes.
- Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Roles and Responsibilities:

- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with company standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards
- Typing speed of 30 to 40 wpm
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Gender : Male / Female
- Age Bar : upto 30 years
- Minimum HSC passed

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 7066873399
- Health insurance

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