Visa Expert
3 months ago
Job Description:
- Provide expert advice and recommendations on visa requirements and processes to prospective customers
- Make outbound calls and receive inbound calls to promote and sell visa services to prospective customers
- Meet or exceed daily/weekly/monthly sales targets
- Build rapport with customers by providing exceptional customer service and understanding their visa needs
- Maintain accurate and up-to-date customer information in the company's database
- Follow up with customers on their inquiries and concerns
- Handle objections and provide solutions to customers' problems
- Upsell and cross-sell visa services to maximize revenue
- Work closely with the sales team and other departments to ensure customer satisfaction and smooth operation of the sales process
- Keep abreast of visa regulations and processes for various countries
- Maintain relationships with embassies and consulates
**Required Skills**:
- Proven experience of 2-3 yrs as a visa sales expert, preferably in the travel or tourism industry
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Results-driven and target-oriented
- Strong problem-solving skills and ability to handle objections
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office and CRM software
- High school diploma or equivalent (some college preferred)
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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