![Sopra Steria](https://media.trabajo.org/img/noimg.jpg)
1'b process Associate
3 weeks ago
**BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs**:
- **Adept in MS Office (XL/Word)**:
- **Should have cleared the Typing test with accuracy as detailed below**:
**Utilities requirement threshold**
**Speed (WPM)**
**Accuracy (%)**
**Minimum**
**20**
**90%**
- **Should not have limitations in regards to identifying colors ( no color blindness)**
- **Work actively as a team to achieve a top quartile position and performance is achieved consistently**:
- **Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions**:
- **Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality**
**Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries**
Qualification:
- Bachelor’s Degree
- At least 1 years of experience in BPS preferably Utilities
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