Tellecaller

4 weeks ago

Vijay Nagar Indore Madhya Pradesh, India HKI tech services private limited Full time

**Outbound Calls**:

- Make calls to potential customers from a provided database.
- Generate leads and schedule appointments for sales representatives.
- Persuade customers to purchase products or services.
- **Inbound Calls**:

- Respond to customer inquiries regarding products, services, or policies.
- Resolve customer complaints or escalate issues to appropriate departments.
- **Customer Relationship Management**:

- Build and maintain relationships with customers to ensure satisfaction.
- Update customers on new offers, products, or promotions.
- **Data Management**:

- Maintain accurate records of calls, sales, and customer details in a CRM system.
- Follow up with potential leads and nurture them through the sales process.
- **Market Research and Feedback**:

- Gather insights on customer preferences and market trends.
- Provide feedback to the marketing or product team to improve offerings.
- **Achieving Targets**:

- Meet or exceed daily, weekly, or monthly sales or lead generation targets.
- Work under performance-based incentives and quotas.
- **Compliance**:

- Follow company policies and guidelines during customer interactions.
- Adhere to telemarketing regulations and maintain professionalism.

**Skills Required**:

- Excellent communication and interpersonal skills.
- Persuasive and confident speaking ability.
- Patience and resilience to handle rejection or difficult customers.
- Basic computer skills and knowledge of CRM software.
- Time management and multitasking abilities.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,644.29 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person

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