Back Office Executive

5 months ago


Kolkata, India Task Virtual Full time

Position: Tech-Savvy Support Executive

**Responsibilities**:

- Serve as the primary point of contact for customer inquiries and provide prompt, accurate, and professional assistance.
- Address customer concerns and resolve issues through effective troubleshooting and problem-solving techniques.
- Utilize your tech-savviness to guide customers in navigating our platform and resolving technical difficulties.
- Collaborate with internal teams to escalate and resolve complex customer issues, ensuring timely resolution.
- Communicate with clients in a professional and empathetic manner, ensuring their needs are met and expectations are exceeded.
- Maintain accurate records of customer interactions and update customer information in our systems.
- Stay updated on product features and industry trends to provide knowledgeable assistance to customers.
- Assist in training and onboarding new clients, ensuring a smooth transition onto our platform.
- Identify opportunities for process improvements and contribute to enhancing the customer support experience.

**Requirements**:

- Customer Service Skills: Prior experience in customer service or support roles, with a focus on delivering exceptional customer experiences.
- Problem-Solving Abilities: Strong analytical and problem-solving skills to address customer inquiries effectively.
- Empathy and Patience: Ability to empathize with customers and exhibit patience in resolving their concerns.
- Attention to Detail: Strong attention to detail to ensure accurate documentation and follow-up.
- Time Management: Effective time management and organizational skills to prioritize tasks and meet customer expectations.
- Professionalism: Display a high level of professionalism, integrity, and discretion while dealing with customer information.
- Teamwork: Collaborative mindset and the ability to work well within a team environment.
- Tech Industry Knowledge: Familiarity with current tech industry trends and advancements is a plus.

**Benefits**:

- Competitive Compensation: Receive a competitive salary commensurate with your skills and experience.
- Personal Growth: Expand your technical skills and knowledge in a dynamic and supportive work environment.
- Flexibility: Enjoy the flexibility of working remotely and managing your own schedule.
- Conducive Work Environment: Work in a positive and inclusive atmosphere that promotes professional growth and work-life balance.
- Impactful Role: Make a meaningful contribution to clients' success and satisfaction by providing top-notch support.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Shift allowance

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- BPO Voice Technical support: 1 year (required)
- BPO Voice IT Support: 1 year (required)

**Language**:

- English Fluently (required)

**Speak with the employer**
+91 9999999999


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