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Sales & Service Associate (Voice Process)

2 months ago

Gurgaon, India ads247365indiapvtltd Full time

Explain guarantee and cancellation policies to customers.
- Describe room accommodations and benefit feature sale amenities to guests.
- Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
- Input and access data in reservation system by entering correct information into proper fields.
- Responsible primarily for NTF (non-luxury) brands, ARSO/SRS, passkey reservations, Hotel Reservation Services (China).
- Dedicate or Key Accounts.
- Process relocations due to deactivation.
- Service Loyalty member accounts including loyalty account services, missing stays, customer care services, password unlocks and resets.
- Understand Case Management essentials.

**Salary**: ₹181,676.30 - ₹352,984.16 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 07753053252
Expected Start Date: 20/05/2023

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