Customer Service Executive(Female Only)
3 weeks ago
_Greet customers in the store and assist them with their jewellery selection._
- _Address customer inquiries about products, pricing, and payment options._
- _Provide personalized recommendations based on customer preferences, style, and budget._
- _Handle customer complaints, returns, and exchanges professionally and efficiently._
- _Maintain strong relationships with existing customers to encourage repeat business._
- _Follow up with customers post-purchase to ensure satisfaction and obtain feedback._
- _Develop and execute strategies to increase customer retention and loyalty._
- _Maintain customer records, including purchase history and preferences, to personalize future interactions._
- _Stay up-to-date with jewellery trends, new arrivals, and product features._
- _Educate customers about different types of jewellery, gemstones, metals, and designs._
- _Achieve sales targets by effectively cross-selling and up-selling jewellery items._
- _Work closely with the sales team to ensure alignment with store goals and promotions._
- _Accurately update and maintain the customer database, including contact information and sales history._
- _Utilize CRM tools to track interactions and manage follow-ups._
- _Assist in visual merchandising and maintaining a clean and organized store environment._
- _Process sales transactions, manage payments, and handle cash or card payments._
- _Collaborate with the store manager and team members to create a positive store atmosphere._
- _Coordinate and participate in jewellery exhibitions, promotional events, and in-store activities._
- _Inform customers about ongoing offers, new product launches, and special discounts._
- _Prepare daily, weekly, and monthly sales and customer interaction reports._
- _Provide insights and recommendations to management for improving customer service._
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹17,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Commission pay
**Education**:
- Bachelor's (preferred)
Work Location: In person
Application Deadline: 22/10/2024
Expected Start Date: 22/10/2024
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