Systems Administrator

5 months ago


Bengaluru, India opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**
The Ops Center role is a crucial part of our organization and is at an exciting time for OpenText as we seek to scale and optimize our internal and external processes, transforming and delivering a customer experience that delights across all touch points.

This requires ability to work in 24/7 shifts on rotational basis including on weekends and holidays.

**You are great at**
- Evaluate systems components, systems software, networking infrastructure, and hardware peripherals for availability, reliability, and performance.
- You will triage and resolve systems and network issues reported by both internal and external proactive monitoring systems. Analyze systems for performance, throughput, and high availability.
- Notify internal and external customers of planned and unplanned interruptions to the system’s operation.
- Contribute to the knowledge base through process development and improvement.
- An advocate for change where it delivers greater customer centricity and customer outcomes.

**What it takes**
- Well versed (3+ Yrs. experience) with working on Windows or Linux Operating System (SUSE Linux or Red Hat)
- Worked on basic laptop and computer hardware and network support.
- Exposure to work on Virtual Machines/VMWare and Cloud Ops
- Exposure of Active Directory and Exchange mailbox for end user support needs.
- Exposure to working on Service now or OpenText Service Automation Tool (SMAX)
- Exposure to ITIL process including Incident Management, Service Requests and Change Management.
- Nice to have any of the following Certifications.
- Certifications in any one or more of the following
- Microsoft Certifications
- Cisco Certified Network Engineer
- Google Cloud Certified Associate or AWS Cloud Certified Practitioner or Microsoft Azure Fundamentals Engineer
- Working in a fast-paced, collaborative, and high energy environment, you thrive in knowing that you are making a material impact to the growth and direction of the company and on the experience of our customers.
- We’re looking for someone who has a start-up mentality, who is excited to move fast, innovate and challenge assumptions.
- Highly developed communication skills: Ability and comfort with working at executive levels.



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