Associate, Fraud Investigations and Monitoring

3 months ago

Mumbai Maharashtra, India DBS Bank Full time

Business Function
Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.

**Responsibilities**:

- With growing number of transactions in cards and digital platform hiring resources who will be responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers transactions / accounts and they will monitor system alerts daily and take necessary action to protect customers and the bank.
- Responsible for developing and implementing action plans for detecting fraudulent activities.
- Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process.
- Timely review of Fraud and Authorisation rules/parameters in respective systems based on Analysis of new fraud trends.
- Ensure compliance with all laid down policies and procedures for smooth operations of unit.
- Initiatives to enhance approval rates
- Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
- To ensure investigation is completed & closure report is issued within TAT from the date when case is referred
- Implementation of fraud rules in systems based on Analysis of new fraud trends.
- Monitor real time queues and identify high risk transactions within acceptable turnaround time
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Process and approve authorisation requests
- Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved.
- Liaising up with merchants to recall the funds within 30 minutes or best effort basis post fraud reported by customer through all channels.
- Educate Merchants on the correct card acceptance and authorisation procedures.
- Attend to and process Lost/Stolen Card reports from Cardholders
- Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses
- Consistently adopt group Investigation Standards & procedures
- Contact cardholders to verify transaction
- Ensure submission of pertinent information / reports on confirmed fraud transactions.
- Monitor personal and team performance and identify ways to improve team performance and service standards.
- Willing to work in shifts (24/7) based on team requirements
- Actively review and streamline operation processes
- Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards
- Check & maintain necessary MIS data, reports, files, records or movements.
- Provide necessary administrative support in the processing of authorisation
- related tasks.
- Provide timely updates to BU/SU/Team Lead

**Requirements**:

- Associate - 4-6 years, Sr. Associate - 6-8 years, in similar profile
- Proficient in English with good interpersonal and communication skills
- Commerce Graduate
- Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc.
- Investigation, Data Analytics etc.
- Support and maintain good working relationship with below units in timely investigations to process customer’s fraudulent transactions claims.
- Internal workstreams like CBG Business Unit/ Product/ CCTR/ Operations etc.
- External workstreams like Intellect/ Verinite/ M2P vendor etc.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

  • Fraud Investigations

    4 weeks ago

    mumbai, India DBS Bank Full time

    LCS Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all...

  • Fraud Investigations

    4 weeks ago

    Mumbai, India DBS Bank Full time

    LCSLegal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all...

  • Fraud Investigations

    4 weeks ago

    Mumbai Metropolitan Region, India DBS Bank Full time

    LCSLegal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all...

  • Fraud Investigations Specialist

    3 weeks ago

    Mumbai, Maharashtra, India DBS Bank Full time

    About the RoleDBS Bank is seeking a seasoned professional to join our team as a Fraud Investigations Specialist. In this critical role, you will play a pivotal part in ensuring the bank's interests are protected by zealously guarding and enhancing its reputation and capital.Key ResponsibilitiesLead investigations into large value frauds, focusing on...

  • Anti-Fraud Associate

    3 weeks ago

    Mumbai, Maharashtra, India DBS Bank Full time

    Role Overview"DBS Bank is seeking a skilled Anti-Fraud Associate to join our team in Mumbai, India. As a key member of our Fraud Investigations and Monitoring unit, you will play a critical role in preventing and detecting potential fraud across all payment channels.",",The ideal candidate will have 4-6 years of experience in a similar profile and possess...

  • Chief Fraud Investigation Officer

    2 weeks ago

    Mumbai Metropolitan Region, India DBS Bank Full time

    DBS Bank is a leading financial institution with a strong commitment to protecting its interests and reputation. We are seeking a highly skilled Chief Fraud Investigation Officer to join our team.About the Role:The successful candidate will be responsible for independently managing investigations across banking products, with a focus on large value frauds....

  • DBS Bank | Fraud Investigations | mumbai

    2 weeks ago

    Mumbai, India DBS Bank Full time

    LCSLegal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all...

  • DBS Bank | Fraud Investigations | mumbai

    4 weeks ago

    mumbai, India DBS Bank Full time

    LCS Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all...

  • DBS Bank | Fraud Investigations | mumbai

    4 weeks ago

    mumbai, India DBS Bank Full time

    LCSLegal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all...

  • DBS Bank | Fraud Investigations | mumbai

    4 weeks ago

    mumbai, India DBS Bank Full time

    LCS Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all...

  • Director - Forensic & Fraud Investigation

    2 weeks ago

    Mumbai, India NLB Services Pvt Ltd Full time

    Designation :DirectorProcess : Forensic and Fraud Investigation Location : Mumbai , Shivaji ParkWork From Office / HybridExperience : Director : 13+ YearsExperience in Investigation & Dispute , Forensics , Internal Audit , Fraud Investigation , Forensic Investigation .Role Requirements:- Leads Projects in matters of internal investigation, fraud,...

  • Fraud Support Associate Ii

    2 months ago

    Mumbai, Maharashtra, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Participates in department initiatives to improve efficiencies. - Remains up-to-date on changing fraud trends. - Participates in special projects,...

  • Fraud Support Associate Ii

    6 months ago

    Mumbai, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma GENERAL DUTIES & RESPONSIBILITIES - Participates in department initiatives to improve efficiencies. - Remains up-to-date on changing fraud trends. - Participates in special projects, e.g., card compromises,...

  • Associate - Enterprise Investigations

    4 months ago

    Mumbai, Maharashtra, India TIAA Full time

    Associate - Enterprise Investigations - IN This role independently conducts routine investigations with mínimal supervision and serves as a supporting team member on more complex internal investigations. Working under general supervision, this job performs skilled investigative work across the enterprise to effectively develop reliable, relevant and...

  • Specialist, fraud operations, consumer banking

    4 weeks ago

    Mumbai, India DBS Bank Full time

    Description - External Business Function Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to...

  • Specialist, Fraud Operations, Consumer Banking

    4 weeks ago

    mumbai, India DBS Bank Full time

    Description - External Business Function Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold...

  • Specialist, fraud operations, consumer banking

    3 weeks ago

    Mumbai, India DBS Bank Full time

    Description - ExternalBusiness FunctionGroup Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold...

  • Specialist, Fraud Operations, Consumer Banking

    4 weeks ago

    Mumbai, India DBS Bank Full time

    Description - ExternalBusiness FunctionGroup Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold...

  • Specialist, Fraud Operations, Consumer Banking

    4 weeks ago

    mumbai, India DBS Bank Full time

    Description - ExternalBusiness FunctionGroup Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold...

  • Specialist, Fraud Operations, Consumer Banking

    4 weeks ago

    Mumbai, India DBS Bank Full time

    Description - ExternalBusiness FunctionGroup Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold...