Telecaller

Requirements:
Job Role: Customer Service Associate
Company: Tech Mahindra
Language: Kannada, Hindi, Marathi, Gujarati, Malayalam, and Bengali
Remuneration: ?18,000 to ?23,000

**Responsibilities**:

- Responding to Customer Inquiries: Interact with customers through various communication
Requests, and concerns.
- Providing Product/Service Information: Possessing a thorough understanding of the company's
Products or services to provide accurate information to customers, assisting them in making
Informed purchasing decisions.
- Troubleshooting and Problem Resolution: Identify and resolve customer issues, complaints, or
Technical problems in a professional and efficient manner. This may involve gathering relevant
Information, analyzing the situation, and working towards a satisfactory resolution.
- Processing Orders and Returns: Assist customers with placing orders, processing payments, and
Managing returns or exchanges. This includes verifying customer information, updating order status,
And ensuring timely delivery or resolution.
- Handling Customer Feedback: Listen to customer feedback, whether positive or negative, and take
Appropriate actions to address their concerns or pass on valuable feedback to the relevant
Departments within the organization.
- Maintaining Customer Records: Accurately document customer interactions, inquiries, and
Resolutions in the company's CRM (Customer Relationship Management) system or other
Designated databases.
- Collaborating with Other Teams: Liaise with different internal departments such as sales,
Marketing, and technical support to coordinate efforts and provide seamless customer service. This
May involve escalating complex issues or collaborating to develop solutions.
- Adhering to Policies and Procedures: Follow company guidelines, protocols, and service standards
To ensure consistency and quality in customer interactions. This may also include handling
Confidential customer information in a secure and ethical manner.
- Upselling and Cross
- Selling: Identify opportunities to promote additional products or services to
Customers based on their needs or preferences. This requires a good understanding of the
Company's offerings and the ability to effectively communicate their value.

**Responsibilities**:
Also supporting customer Responding to Customer Inquiries: Interact with customers through various communication
Requests, and concerns.
- Providing Product/Service Information: Possessing a thorough understanding of the company's
Products or services to provide accurate information to customers, assisting them in making
Informed purchasing decisions.
- Troubleshooting and Problem Resolution: Identify and resolve customer issues, complaints, or
Technical problems in a professional and efficient manner. This may involve gathering relevant
Information, analyzing the situation, and working towards a satisfactory resolution.
- Processing Orders and Returns: Assist customers with placing orders, processing payments, and
Managing returns or exchanges. This includes verifying customer information, updating order status,
And ensuring timely delivery or resolution.
- Handling Customer Feedback: Listen to customer feedback, whether positive or negative, and take
Appropriate actions to address their concerns or pass on valuable feedback to the relevant
Departments within the organization.
- Maintaining Customer Records: Accurately document customer interactions, inquiries, and
Resolutions in the company's CRM (Customer Relationship

JOB TYPE

Work Day: Full Time

Employment type: Temporary Job

Salary: INR 17,000.00 - 18,000.00 Monthly

Positions available: 20

JOB REQUIREMENTS

Minimal experience: 1 year

Languages: English Avanzado

Minimum required education: Posgrado Graduado

Age: From 18to29 years

Gender: Female