Customer Service-import
2 months ago
**(there is a one year contract..if performance well it will be given for permanent customer service -import...we have need only experience in freight forwarder & shipping)**
Provide exceptional customer service to clients involved in import transactions.
- Manage and facilitate the import process, ensuring timely and accurate order fulfillment.
- Communicate with international clients to address inquiries, resolve issues, and provide updates on shipments.
- Coordinate with internal departments such as logistics, production, and sales to streamline the import process.
- Ensure compliance with international trade regulations and documentation requirements.
- Prepare and review shipping documents, including invoices, packing lists, and certificates of origin.
- Track and monitor shipments, providing real-time updates to customers.
- Collaborate with customs authorities and freight forwarders to ensure smooth clearance of goods.
- Handle and resolve customer complaints, maintaining a high level of customer satisfaction.
- Stay informed about changes in import laws, tariffs, and trade agreements
**Salary**: ₹18,165.62 - ₹33,442.43 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- customer service-import freight forwarder & shipping: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Surat, Gujarat (required)
Ability to Relocate:
- Surat, Gujarat: Relocate before starting work (required)
**Speak with the employer**
+91 8015592024
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