Patient Counselor
1 month ago
**Duties and Responsibilities**:
- Provide counselling to clients regarding their hair-related concerns, including issues like hair loss, scalp conditions, and hair care routines.
- Providing individual assessments & developing initial treatment plans.
- Helping patients choose the best treatments by explaining the same.
- Managing clinical care including various treatment plans for the assigned patient case.
- Communicating and coordinating with doctors, therapists, and patients on regular basis.
- Documenting various types of reports and associated paperwork.
- Maximizing the customer satisfaction by sticking to the SOPs (Standard Operating Procedures) and continuous improvement of the quality of services while improving the skill set of the staff.
- Helping the marketing team of the clinic with various content requirements
- Maximize the revenue growth by cross selling and up selling the procedures / treatments required to prospective patients, if needed.
- Supervising therapists / technicians and performing necessary procedures under the guidance of the in house doctors.
**Eligibility Criteria**
- Any bachelor's degree from an accredited university.
- MBA/PGDM preferable.
- Prior counselling experience of 1-2 years in a Trichology clinic or hospital is desirable.
- Should possess good communication and interpersonal skills
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹50,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Morning shift
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- Counselling: 1 year (preferred)
- total work: 1 year (required)
**Language**:
- English (preferred)
- Hindi (preferred)
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