Patient Counselor

1 month ago


Delhi, India Dadu Medical Centre Full time

**Duties and Responsibilities**:

- Provide counselling to clients regarding their hair-related concerns, including issues like hair loss, scalp conditions, and hair care routines.
- Providing individual assessments & developing initial treatment plans.
- Helping patients choose the best treatments by explaining the same.
- Managing clinical care including various treatment plans for the assigned patient case.
- Communicating and coordinating with doctors, therapists, and patients on regular basis.
- Documenting various types of reports and associated paperwork.
- Maximizing the customer satisfaction by sticking to the SOPs (Standard Operating Procedures) and continuous improvement of the quality of services while improving the skill set of the staff.
- Helping the marketing team of the clinic with various content requirements
- Maximize the revenue growth by cross selling and up selling the procedures / treatments required to prospective patients, if needed.
- Supervising therapists / technicians and performing necessary procedures under the guidance of the in house doctors.

**Eligibility Criteria**
- Any bachelor's degree from an accredited university.
- MBA/PGDM preferable.
- Prior counselling experience of 1-2 years in a Trichology clinic or hospital is desirable.
- Should possess good communication and interpersonal skills

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Counselling: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)


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