Subject Matter Expert
10 hours ago
MOST REPUTED COMPANY IS HIRING
JOB ROLE: SUBJECT MATTER EXPERT
EXPERIENCE:2 PLUS
JOB LOCATION: MUMBAI
INTERVIEW MODE: VIRTUAL
JOB DESCRIPTION:
**PRINCIPAL RESPONSIBILITIES**:
- Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required
**CRITICAL SKILLS REQUIRED**
- Excellent communication skills.
- Comprehension - Ability to clearly understand the problem statement
- Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus:Ability to empathize with the customer - Prioritizing customer needs
- **Desired Skills: -**:
- Self-Discipline
- Learning and decision making
- Patience and action oriented
- **Technical skills: -**:
- Basic Working knowledge of Computer &
- Knowledge of desktop computer system
**Important notes**:
- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- IATA certification or Experience in airline ticketing would be an added advantage.
- Job location: Kensington - Powai, Mumbai.
**Transport Boundary**:
- Western - Churchgate - Mira road
- Central - CST - Thane
- Harbour - CST Belapur
or Whatsapp-6382745619
Regards,
HR Ramya
6382745619
**Salary**: Up to ₹324,000.00 per year
Schedule:
- Rotational shift
Application Question(s):
- Are you okay with Mumbai location?
- Do you have any experience in customer service through calls?
- what is your current CTC?
- what is your expected CTC?
- your notice period?
**Speak with the employer**
+91 6382745619
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