Telesales Representative

3 weeks ago

Navi Mumbai, India iMetrix Solutions Private Limited Full time

**Join our winning team today**

Are you looking for an exciting career opportunity? Look no further We are hiring talented individuals like you for tele sales, customer service, and appointment setting positions.

At our company, we believe in creating a positive and supportive work environment. As part of our team, you'll have the chance to develop your skills, grow professionally, and earn a competitive salary.

Whether you're a seasoned professional or just starting your career, we provide the training and resources necessary to succeed. You'll be equipped with the tools to excel in your role and make a real impact on our customers' lives.

**Telesales Representative**

**Position**: Telesales Representative

**Operations**: Telesales Voice (Inbound & Outbound)

**Operating Geography**:United States

**Work Shift**:Night Hours (IST)

**Role Type**:Full Time - Permanent

**Position Reports to**:Team Leader - Operations.

**Brief**:
Outbound and sales representatives contact prospects and customers to sell products and services making cold calls to leads and generating sales and revenue for organizations. Additionally, outbound sales representatives are responsible for meeting daily, weekly, monthly, or annual key performance indicators (KPIs).

An outbound sales representative has a simple goal: convert leads into sales.

**Responsibilities**:

- Make outgoing calls to potential customers to schedule high quality leads for sales.
- **Provide Inbound Call Assistance**
- Provide prospects and customers with information about a business’ products and services without sounding “robotic” or “rehearsed.”
- Demonstrate an aptitude for sales, be able to ask for the next meeting and suggest additional products or
services to increase customer satisfaction and revenue.

rapport.
- Be patient and understanding in all customer interactions.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Follow the “script” Identify customers’ needs, clarify information and provide solutions and/or alternatives
- Quickly address customer concerns and questions and overcome potential roadblocks in the sales cycle. Seize opportunities to upsell products when they arise.
- Follow up with potential customers in a timely manner if necessary.
- **Meet Productivity Goals**
- Manage sensitive customer data across one or more computer systems. Multitask frequently by updating records in a system while conversing with customers.
- Maintain schedule adherence

**Academic Requirement**:

- HSC or Bachelor’s or Master’s in any stream (except Engineering)
- Call Centre related certifications are a plus

**Experience Requirement**:

- Proven work experience in US Outbound campaign (minimum 6 months)
- Familiarity with CRM systems and practices

**Skill Requirement**:

- Good to Great communication skills that make it easy to transition between outbound and inbound calls.
- Strong verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Good interpersonal, customer service, verbal and written communication skills
- Positive and patient approach to work with problems/issues
- Ability to multitask and remain calm under pressure, especially during peak hours, set priorities and manage time effectively
- Ability to exhibit a very polite, courteous and professional approach at all times

**Job Types**: Full-time, Part-time
Part-time hours: 6 per week

**Salary**: ₹20,000.00 - ₹33,500.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- US shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 7718003148

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