Claims Advocate
4 months ago
**#GreatMindsDon’tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
**About the team**:
Core Services enables Uber to deliver magnificent user experiences — cost-effectively. A team that brings together critical and foundational cross-company functions, including safety, customer support, payments, insurance, scaled tech solutions, and analytics. We
**#StandForSafety** and work across all of our customer, earner, merchant, and enterprise-facing services operating at an enormous scale with a global scope that is mission-critical.
**About the role**:
Our mission within the claims team is to deliver industry leading claims solutions and outcomes to help drive Uber’s profitable growth, and support riders and drivers with empathy and care if things go wrong, The claims
**Advocate** also provides critical claim/incident oversight to ensure accurate indemnity and expense management, ultimately reducing loss costs. This is where as a
**Claims Advocate **you have a chance to create a significant impact on Uber's business success.
**Your Impact in the Role**:
- Proactively investigate loss information where key data is missing or potentially inaccurate to ensure that our insurance partners are as well positioned as possible to commence claims handling without unnecessary delay
- Meet submission expectations (submissions and non-submissions) of clearing out your queue by end of business day
- Respond by the end of the workday to insurance partners, driver partners, customers, claimants, stakeholders, and third parties
- Review and address Origami risk tool claim related tasks when due
- Meet quality expectations for submissions, inquiries, and tasks
**The Experience You’ll Bring**:
- Property & Casualty Claims handling.
- Data analytics, Preparing the presentation decks and presentation skills
- Excellent in Interpersonal Skills (both verbal and written).
- Stakeholder Management (Internal & External)
- Customer Escalations and High profile / severity / complex claims handling
**What's in it for you?**
Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it’s like to work at Uber today.
Doing your best work means being your best self. At Uber, our focus is to support your overall wellbeing by offering a comprehensive set of benefits so you can be your best authentic self. We want to help our go-getters thrive and make it easier to manage life's expected and unexpected events, wherever you may be.
**#OneUber**
- ** Uber credits**:Receive credits for Rides plus a discount. Credits are refreshed monthly and expire at the end of the month if not used.
- ** Wellbeing reimbursement**:Receive a wellbeing stipend for your physical and mental wellbeing, from gym memberships to fitness wearables.
- ** Executive Health Check**:One-time annual Health Screening Service via Apollo 24/7
- ** Cell Phone Program**:Employees can elect to receive a corporate cell phone or monthly phone allowance.
- ** Paid Parental Leave**:Family comes first, and our **paid parental leave** (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement).
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
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