Customer Relationship Executive
2 weeks ago
**Job Title**:Customer Relationship Officer
**Job Summary**:
We're hiring a Customer Relationship Officer to ensure our clients feel valued and supported. Your role involves building strong connections with customers, addressing their needs, and enhancing their experience with our company.
**Responsibilities**:
Issue Resolution: Respond promptly to customer inquiries and complaints, finding effective solutions to ensure their satisfaction.
Product Knowledge: Learn about our products/services to offer tailored recommendations and assistance to customers.
Sales Support: Collaborate with the sales team to identify opportunities for upselling or cross-selling to existing clients.
Feedback Collection: Gather customer feedback to improve our services and maintain high satisfaction levels.
Record Keeping: Maintain accurate customer records using our CRM system.
Market Awareness: Stay updated on industry trends and competitors to better serve our clients.
**Requirements**:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Strong communication and problem-solving skills.
- Basic computer skills.
- Ability to multitask and prioritize tasks effectively.
**Benefits**:
Competitive salary.
Growth opportunities.
Supportive work environment.
Equal Opportunity Employer:
We welcome applicants from all backgrounds and are committed to creating an inclusive workplace.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
**Experience**:
- total work: 3 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- Telugu (preferred)
Work Location: In person
**Speak with the employer**
+91 6301448291
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