Customer Relationship Executive

2 weeks ago


Masab Tank Hyderabad Telangana, India Maxx Electronics Full time

**Job Title**:Customer Relationship Officer

**Job Summary**:
We're hiring a Customer Relationship Officer to ensure our clients feel valued and supported. Your role involves building strong connections with customers, addressing their needs, and enhancing their experience with our company.

**Responsibilities**:
Issue Resolution: Respond promptly to customer inquiries and complaints, finding effective solutions to ensure their satisfaction.

Product Knowledge: Learn about our products/services to offer tailored recommendations and assistance to customers.

Sales Support: Collaborate with the sales team to identify opportunities for upselling or cross-selling to existing clients.

Feedback Collection: Gather customer feedback to improve our services and maintain high satisfaction levels.

Record Keeping: Maintain accurate customer records using our CRM system.

Market Awareness: Stay updated on industry trends and competitors to better serve our clients.

**Requirements**:

- High school diploma or equivalent.
- Previous customer service experience preferred.
- Strong communication and problem-solving skills.
- Basic computer skills.
- Ability to multitask and prioritize tasks effectively.

**Benefits**:
Competitive salary.

Growth opportunities.

Supportive work environment.

Equal Opportunity Employer:
We welcome applicants from all backgrounds and are committed to creating an inclusive workplace.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Telugu (preferred)

Work Location: In person

**Speak with the employer**
+91 6301448291



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