Teller/customer Service

5 months ago

Mumbai, India Vardan Nursing home pvt. Ltd Full time

Allure Medspa is a leading and renowned medical spa offering a wide range of cosmetic and plastic surgery treatments. With state-of-the-art facilities and a team of skilled professionals, we are committed to delivering exceptional results and ensuring our clients' satisfaction. Our mission is to provide top-notch customer service, making every client's experience at Allure Medspa pleasant and memorable.

Job Summary: We are currently seeking a dynamic and enthusiastic Telecaller to join our Customer Services team. As a Telecaller, you will play a pivotal role in interacting with potential and existing clients over the phone. Your primary objective will be to provide exceptional customer service, address client queries, schedule appointments, and promote Allure Medspa's services to prospective clients.

**Responsibilities**:
Handle inbound and outbound calls in a courteous and professional manner.

Build rapport and maintain positive relationships with clients to ensure high levels of customer satisfaction.

Address client inquiries and provide accurate information about Allure Medspa's treatments and services.

Schedule appointments for clients with our expert medical professionals, ensuring smooth coordination and adherence to the appointment schedule.

Follow up with potential clients who have shown interest in our services, guiding them through the treatment process and addressing any concerns they may have.

Inform clients about the various promotions, packages, and offers available at Allure Medspa to encourage repeat business and referrals.

Maintain a comprehensive database of client information, inquiries, and interactions.

Collaborate with the Customer Services team and other departments to ensure seamless customer experiences.

Escalate complex issues or complaints to the appropriate department for resolution.

Stay updated with knowledge about the latest treatments, services, and industry trends to effectively communicate with clients.

Achieve individual and team targets for appointment scheduling and client satisfaction.

**Requirements**:
Proven experience as a Telecaller or in a similar customer service role, preferably in the healthcare, wellness, or beauty industry.

Excellent verbal communication skills with a friendly and engaging demeanor.

Strong customer-centric approach with a passion for delivering outstanding service.

Ability to multitask, handle high call volumes, and maintain composure during busy periods.

Exceptional organizational and time management skills.

Familiarity with CRM software and basic computer proficiency.

High school diploma or equivalent; additional certifications in customer service will be an advantage.

Fluency in multiple languages will be a plus.

An understanding of cosmetic and plastic surgery treatments will be beneficial but not mandatory.

Pay: ₹15,732.12 - ₹30,311.83 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra 400053: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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