Service Advisor
6 months ago
As a Service Adviser, you will play a crucial role in ensuring customer satisfaction by effectively communicating with customers, identifying their vehicle service needs, and coordinating necessary repairs and maintenance. You will serve as a trusted advisor, providing accurate recommendations and cost estimates, and ensuring that all services are completed efficiently and to the highest standards. Your exceptional customer service skills, automotive knowledge, and attention to detail will contribute to the overall success of our service department.
**Responsibilities**:
- Greet customers in a friendly and professional manner, ensuring a positive and welcoming experience.
- Listen attentively to customer concerns and gather relevant information about their vehicle's issues or service requirements.
- Inspect vehicles and consult with customers to accurately assess service or repair needs.
- Provide detailed recommendations for required repairs, maintenance, and additional services, explaining the benefits and urgency of each recommendation.
- Prepare accurate and transparent cost estimates for customers, including parts, labor, and any additional charges.
- Effectively communicate with customers about the status of their vehicle, including updates on repairs, additional services needed, and estimated completion times.
- Coordinate and schedule service appointments to ensure efficient workflow and meet customer expectations.
- Collaborate with the service technicians to ensure the smooth flow of work, timely completion of repairs, and adherence to quality standards.
- Maintain accurate and organized documentation, including work orders, repair records, and customer information.
- Address customer inquiries, concerns, and complaints promptly and professionally, resolving issues to their satisfaction.
- Upsell additional products and services that align with customer needs and vehicle requirements.
- Stay updated on automotive industry trends, technical advancements, and service procedures through ongoing training and professional development.
**Requirements**:
- Previous experience as a Service Adviser in the automotive industry.
- Strong customer service and interpersonal skills with the ability to build rapport and establish trust.
- Excellent communication skills in English, both verbal and written, to effectively convey technical information to customers and service technicians.
- Solid understanding of automotive systems, repairs, and maintenance
- Valid 4-Wheeler license.
- Freshers are also preferred.
Educational Qualification:
- Any Degree or Diploma (Experienced/Fresher) related with automobile industry.
We are seeking a dedicated Service Adviser/Service Engineer who is not only skilled and meticulous in their work but is also passionate about the automobile industry. If you have a genuine love for cars and take pride in transforming their appearance, this is an excellent opportunity for you.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: In person
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