Customer Service Executive
3 days ago
Leading Advanced Skin and Laser Clinic chain Dr.Skin Clinic is currently open in Kottayam, Kochi, Thiruvalla, Mavelikara, Thrissur& Calicut. We are searching for a Customer Service Executive with enthusiasm and experience to manage the Customer Service Department effectively for our Thiruvalla Branch
Roles & Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Working Hours: flexible working hours
Working Days( Mon
- Sun) weekly one day off
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Application Deadline: 20/03/2024
Expected Start Date: 15/03/2024
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