Executive : O2c Collections : Pune : Us Shift

2 weeks ago

Pune, India Outpace Consulting Services Full time

Hi

We are hiring for O2C Collections for a Leading ITES Client in Pune. Please go through the JD and Share CV.

Note : Pls Mention **O2C Collections **in Subject Line (Immediate Joiners Preferred)
- Manage the OTC collections portfolio and maintain strong customer relations
- Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix
- Sending reminder and follow up as per client aligned collection strategy
- Research any full open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute
- Extract invoice level details from customer portal and other available sources to capture invoice level details
- Analysis customer behavior and trend to manage portfolio well and to seek required support
- Maintain all relevant systems and tables with valid information
- Problem-solving to find solutions to an organizations data management and reporting problems and to be able to adapt and modify solutions based on changing requirements
- Must demonstrate a high level of self-motivation, energy and flexibility
- Research any full open invoices which customers have disputed
- Support team priorities and initiatives and effectively manage workload
- Assist Assistant Manager to prepare and submit reports to the customer as applicable
- Assist in SOP (Standard Operating Procedures) creation and updating
- Deliver the required data for audit purposes

**Required**
- B. Com Graduate or equivalent experience
- Prior Work Experience - 1 to 4 years
- Proficient in using the MS Office package especially with MS Excel (Minimum 1 year hands-on Experience), PowerPoint, Outlook
- Excellent communication & presentation skills
- Relevant OTC domain experience & minimum 1 year SAP experience is mandatory
- Key Skills
- OTC CollectionOrder to CashOTC
- O2CB2B CollectionAR CollectionDebt CollectionARCollectionInternational VoiceCollectionsDebt RecoveryCredit Collection
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
Outpace Consulting Services
- Company Info
- X- View Contact Details+
- Contact Company:_Outpace Consulting Services

**Salary**:
2.75-4 Lacs P.A.

Industry:
BPO / Call Centre

Department:
Finance & Accounting

Role Category:
Accounting & Taxation

Role:
Accounts Receivable Executive

Employment Type:
Full Time, Permanent

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