Customer Support Executive

2 months ago

Tiruppur, India Varthagam International Inc Full time

**Title**: Customer Support Executive

**Location**:Tirupur, Tamil Nadu

**Company**:Varthagam International

**About Us**:
Varthagam International is a renowned t-shirt manufacturing company based in Tirupur, known for its commitment to producing high-quality apparel and delivering exceptional customer experiences. As a pioneer in the industry, we take pride in our innovative designs and sustainable practices.

**Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate information regarding products/services, pricing, and availability.
- Resolve customer complaints and issues effectively and efficiently.
- Escalate complex issues to the appropriate department for resolution.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Keep accurate records of customer interactions and transactions.
- Collaborate with other team members to ensure seamless customer experiences.
- Stay updated on product/service knowledge and company policies.
- Strive to meet or exceed customer satisfaction goals.

**Requirements**:

- Proven work experience in customer support or a related role (Freshers can also apply).
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Empathetic and patient demeanor when dealing with customers.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in using CRM software and other customer support tools is a plus.

Joining our team as a Customer Support Executive offers an exciting opportunity to be part of a dynamic and collaborative work environment. If you are passionate about delivering exceptional customer service and possess strong communication skills in English, we encourage you to apply.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

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