Hindi Voice Process

4 months ago

Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are hiring**_

**Designation**: Customer support executive

**Process**: DBS Bank (International Banking voice Process)

**Language**: English & Hindi

**Location**: Ambattur

**Experience**: Fresher & Experience

**Qualification**: Any Graduate

**Salary**: 21k Take home ; 25k CTC

**Shift**: Rotational shift and Rotational week off

**Roles and Responsibilities**:

- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
- Uphold company policies and procedures while delivering excellent customer service at all times.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹21,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7200585293

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