Operations Executive

6 months ago

Bengaluru Karnataka, India Syook Full time

First and foremost, we're looking for people who are excited about what we're doing -- you don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers. We’re looking for someone who has always loved planning and organizing stuff and is obsessed about delighting the end user.

If you believe that the backbone for success is good planning and you have the right ingredients like the hard work, determination and perseverance to work the plan, then we have the right role for you. While we have emphasized a lot on the planing bit, we also expect you to be able to take any bouncers that might come your way i.e. you should ideally be able to work well even if things don’t go as expected. Which obviously means that you have loads of ‘common sense’, and must be reasonably comfortable with basic troubleshooting for random stuff

**A day in your role will involve any of the following (or a combination)**

Lead, motivate & support a team within a time-sensitive and demanding environment, including setup and implementation of Syook’s deployment plans for all direct deployments, problem resolutions and customer support Pan India. Support cross-functional teams in their day to day operations. E.g.: Support R&D teams with locating & testing new hardware prototypes. Manage end to end supply chain of product (including material and inventory management). Conduct Daily Operational standups, Client management to improve customer experience and customer retention, manage timely data collection (when required) to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors etc.

**Performance management of the team based on the successful deployments & customer success**

Take complete ownership of live deployments at client premises including site surveys, configuration & installation of hardware, training & hand-holding of end users, post-deployment operational & technical support & enhance overall customer experience throughout the project lifecycle. This is a full time position based out of Bangalore with the option of working remotely for a few days in the month (obviously when you don’t have active deployments). You should be willing to travel extensively within India/abroad and even to remote places. Now, if all of this sounds exciting to you, read ahead and see what we have (and don’t have) to offer.

**About you**

None of these are requirements, but do describe the kinds of people that we think would be most effective at Syook right now.
- Love thinking broadly about problems and thinking creatively about how to solve them efficiently.
- 3-4 years of experience in project management, deployments, team handling and cross-functional coordination.
- You can usually think on your feet and find that exciting Love interacting with people and can communicate very well in both English, Hindi. Obviously a plus if you know other languages.
- Excited for a front-row seat into a fast growing, early stage company. Enjoy thinking through trade-offs, with mindfulness of short-term needs and our long-term direction.
- Willing to travel extensively locally and should have 2 wheeler with license, Happy to get hands on and organize stuff on the ground. You should be someone for whom seamless coordination between different departments & people is second nature.
- Most importantly, you’re the kind of person who is friendly, approachable, ready to help others and personally keen to put your best foot forward and mentor others.
- Would be great if you have prior experience dealing with government bodies & PSU projects

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8762113014

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