Trainer - Soft Skills & Behavioral

6 months ago

Bengaluru, India Infifresh Foods Full time

**Job Information**:
Department Name

**CHOPSERVE**
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Industry

**Retail & Wholesale**
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Education

**Bachelor's degree**
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Job Category

**Field Job**
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Work Experience

**5+ years**
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City

**Bangalore (Koramangala)**
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State/Province

**Karnataka**
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Country

**India**
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Zip/Postal Code

**560095**
***

Job Summary: The Soft Skills and Behavioral Trainer for a seafood and meat retail store chain is responsible for developing, implementing, and delivering training programs focused on improving employees' soft skills, customer service, and overall behavior. This role plays a vital part in enhancing the customer experience and ensuring that employees interact professionally and effectively with customers and colleagues.

Key Responsibilities:

- Training Program Development:

- Create, update, and customize training programs that focus on soft skills, customer experience, and behavioral aspects.
- Design and implement training programs on SKU level knowledge pertaining to Chicken, Mutton & Seafood
- Align training materials with the company's values, mission, and customer-centric objectives.
- Training Delivery:

- Conduct engaging and interactive training sessions for retail store employees, including front-line staff, supervisors, and managers.
- Utilize various training methods, such as workshops, role-playing, simulations, and e-learning, to cater to diverse learning styles.
- Soft Skills Development:

- Train employees in essential soft skills, including communication, active listening, empathy, problem-solving, teamwork, and conflict resolution.
- Provide guidance on how to handle challenging customer interactions and diffusing tense situations.
- Customer Service Training:

- Foster a culture of exceptional customer service by teaching employees how to greet customers, assess their needs, offer product recommendations, and handle complaints professionally.
- Focus on building rapport, customer engagement, and customer retention strategies.
- Behavioral Training:

- Develop and deliver training on workplace behavior, including punctuality, dress code adherence, ethical conduct, and teamwork.
- Address issues related to employee behavior and interpersonal dynamics within the retail environment.
- Feedback and Evaluation:

- Collect feedback from trainees and assess the effectiveness of training programs.
- Modify training materials and methods as needed based on feedback and results.
- Monitoring and Coaching:

- Observe and evaluate employee interactions with customers and colleagues in real work settings.
- Provide one-on-one coaching and constructive feedback to employees for improvement.
- Documentation:

- Maintain accurate records of training sessions, attendance, and employee progress.
- Prepare training reports and share insights with management.
- Continuous Learning:

- Stay up-to-date with industry trends, best practices in soft skills and behavioral training, and advancements in customer service techniques.
- Store Audit & Process Adherence
- Regular store visits to check if the store team is following the operational process on a daily basis.
- Mystery audits/shopping to check the staff behavior and come up with improvement plans.

**Requirements**:
Qualifications:

- Bachelor's degree in Human Resources, Psychology, Education, or a related field.
- 3-5 Years of relevant work experience
- Proven experience as a soft skills trainer, behavioral trainer, or similar role.
- Strong knowledge of customer service principles and practices.
- Excellent interpersonal and communication skills.
- Ability to create engaging and effective training materials.
- Patience and the ability to work with individuals at all skill levels.
- Detail-oriented with strong organizational and documentation skills.
- Flexibility to adapt training methods to various learning styles.
- Certification in training and development is a plus.
- Knowledge of Tamil, Telugu, Malayalam, Kannada, Hindi & English

Working Conditions: The Soft Skills and Behavioral Trainer primarily works in a retail store or training facility. The role may require some travel to different store locations within the retail chain. Training sessions may be conducted during both regular and off-hours to accommodate employee schedules.

This job description serves as a general guideline for the responsibilities and qualifications required for a Soft Skills and Behavioral Trainer in a seafood and meat retail store chain.

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