Media - Intern
3 weeks ago
**Job Specification**
As a Student Engagement Associate at Drishti IAS, your primary responsibility will be to address
student queries and concerns promptly and effectively. You will work closely with the Batch
Coordinators and other team members to ensure exceptional student satisfaction and engagement
throughout their learning journey.
**Primary Job Responsibilities**
in a timely and professional manner.
- Provide accurate information and guidance to students regarding course content, schedules,
assignments, and other related queries.
- Collaborate with Batch Coordinators to resolve escalated student issues efficiently, ensuring
a positive resolution for all parties involved.
- Maintain detailed records of student interactions and feedback to identify trends and areas
for improvement.
**Specific Knowledge & Skills**
- Excellent communication skills, both verbal and written, with the ability to articulate
information clearly and professionally.
- Strong interpersonal skills and a customer-centric approach to handle student interactions
with empathy and patience.
- Attention to detail and the ability to accurately document student inquiries, feedback, and
resolutions.
- Basic understanding of the UPSC and other civil examination processes and syllabus to
provide informed assistance to students.
- Proficiency in using technology and digital communication platforms to respond to student
queries and manage interactions effectively.
- Ability to work collaboratively in a team environment, demonstrating flexibility and
adaptability to meet evolving needs and priorities.
- Basic knowledge of Microsoft Office, including Excel and PowerPoint, to create reports,
presentations, and other documents.
Relevant/Additional Experience Strong knowledge of UPSC and related field
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