Front Desk Executive

4 weeks ago

Ahmedabad, India Seaplast India Pvt Ltd Full time

Document: D:\seaplast\HRD\job description

Issue: 1.0

INDIA
Author: Santosh Kumar

Responsible: Front Desk Executive

Effective from: 04-07-2019

Page No 1

Employee: _____ Position: Front Desk Executive

Department: HR & Admin

Nearest Superior: HR Manager Nearest Subordinates: Office Assistances

Definition of territories: INDIA Other: Member of the HR & Admin Management

Team

PURPOSE OF THE JOB:
Greet vendors, customers, job applicants and other visitors and arrange for transportation services when needed.

Direct visitors by maintaining employee and department directories. May operate a switchboard to route incoming calls and place outgoing calls. Maintain security by following procedures, monitoring logbook and issuing visitor badges.

Document: D:\seaplast\HRD\job description

Issue: 1.0

INDIA
Author: Santosh Kumar

Responsible: Front Desk Executive

Effective from: 04-07-2019

Page No 2

KEY TASKS:

- Greet clients as soon as they arrive and connect them with the appropriate party
- Experience of dealing with the customer
- Answer the phone in a timely manner and direct calls to the correct offices
- Make travel arrangements and schedule meetings based on itineraries
- Complete procedures when Guests arrive and leave
- Deal with complaints or problems, receive service calls from customer of toll free no and follow up for the complaints.
- Answer telephone calls and take messages or forward calls
- Schedule and confirm appointments and maintain event calendars
- Check visitors in and direct or escort them to specific destinations
- Inform other employees of visitors’ arrivals or cancellations
- Copy, file and maintain paper or electronic documents and records
- Handle incoming and outgoing mail
- Maintain and manage incoming and outgoing couriers, telephone, letters etc.
- Travel arrangement, booking and management for the employees on business trip.

QUALIFICATION / EXPERIENCES / KNOWLEDGE:

- University Graduate / Post Graduate
- Minimum of 3-5 years’ experience
- Knowledge of MS Office and SAP (preferred)
- Preferable to have experience in MNC / Leading Indian Companies

LANGUAGE:
Required writing, reading and speaking language(s): English (must), Hindi and Guajarati

Document: D:\seaplast\HRD\job description

Issue: 1.0

INDIA
Author: Santosh Kumar

Responsible: Front Desk Executive

Effective from: 04-07-2019

Page No 3

SKILLS:

- Customer Service
- Overachieving Attitude
- Work Ethic
- Verbal and Written Communication
- Friendly
- Professional
- Adaptable
- Patience
- Problem Solving Skills
- Accuracy and Attention to Detail
- Integrity
- Interpersonal Skills
- Telephone Skills
- Microsoft Office Skills
- Listening
- Professionalism
- Customer Focus Organization
- Handle Pressure
- Supply Management

Acknowledgment I have reviewed and understand the above job description and believe it to be accurate and complete, and I can successfully fulfil each duty or task. I also agree that management retains the right to change this job description at any time.
.
..

Manager Signature Date Of Review Employee's Signature

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work (required)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 9909948617
- Health insurance

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