Advisor
2 months ago
**Advisor**
**Responsibilities**
- Voice process.
- Identify the needs of customers, resolve issues, and provide solutions.
- Provide advice on other products.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products & services
**Requirements**:
- Prior experience with Sales & US calling process.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Excellent communication and listening skills with good command of the English language.
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport-building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
**Shift timings:
- ** US Shift: 5 pm to 3 am & 7 pm to 5 am (shift timing will change as per the daylight saving)
**Work Culture: -** 5 Days - Monday to Saturday (Alternate Week Off) & Sunday Fixed Off.
**Salary**: ₹200,000.00 - ₹500,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
- US shift
Ability to commute/relocate:
- Navi Mumbai, Thane - 400703, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
**Speak with the employer**
+91 9137403544
Expected Start Date: 28/02/2023
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