Gtac Optics Expert

**About Nokia**

At Nokia, we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services, and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure, and capable of revolutionizing lives, economies, and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality, and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.

**About IP Optical Networks**

Our IP/Optical Networks business group (ION) includes IP, optical, and network automation technologies and related services sold to our communication service provider customers as well as adjacent markets including webscale companies and enterprises. Our comprehensive wide-area networking (WAN) solutions enable our customers to build and operate automated, secure, and high-performance networks at a massive scale - helping to interconnect people and things from any broadband access modality to - and among - edge clouds, central clouds, the Internet, and other services and data centers.
- Provide technical support for Nokia DXC/DWDM and OMSN products.
- Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)
- Diagnose and solve customers’ problems remotely.
- If necessary, start an on-location intervention via the intervention center
- If necessary, coordinate with a product expert, - Give information on the incident and end it
- Analysis, diagnosis, and neutralization of problem report in the customer's network remotely and some rare on-site interventions are likely as well.
- Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendations.
- Reproduction of customer problems in lab environment (if needed & if possible)
- Rotation in hotline support 24*7 (on-call duty)
- Establish support channels with the global TSC teams, Optics L3 TEC, Services PLM, and other Nokia organizations to ensure that the products and services delivered by Nokia are best in class.
- Think "out of the box" for potential improvement initiatives to meet future technical and customer-related requirements
- Provide technical leadership, experience, and information to peers as required.
- Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously.
- Cross-functional and multi-cultural teamwork
- Engage in proactive activities to train the customer or to check on the sanity of the network.

**Education**:
University degree in Electronics, computer engineering or equivalent, majoring in electronics or IT.

**Languages**:
Fluent in English, both in speaking and writing

**Behavioral**:

- Strong analytical and problem-solving skills
- Creative and resourceful, assertive, customer-first attitude
- Uses language as a tool to troubleshoot, explain and negotiate
- Can cope with pressure, stress-resistant

**Flexibility**:
Willing to participate in 24x7 on-duty service, on a rotational basis.

**Technical**:

- Must know the DXC/ASON/DWDM & SONET/SDH -Layer-1 protocols

**Products: Nokia DXC/DWDM OMSN and OTN**
- 1-2 years of experience in EoSDH and basic LAN/WAN/Networking concepts.
- Knowledge of Unix/Linux, Perl scripting, and VBA macros preferable though not mandatory.

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status, or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

**Education**:
University degree in Electronics, computer engineering or equivalent, majoring in electronics or IT.

**Languages**:
Fluent in English, both in speaking and writing

**Behavioral**:

- Strong analytical and problem solving skills
- Creative and resourceful, assertive, customer first attitude
- Uses language as a tool to troubleshoot, to explain and to negotiate
- Can cope with pressure, stress resistant

**Flexibility**:
Willing to participate in 24x7 on-duty service, on rotational basis.

**Technical**:

- Must have knowledge of the DXC/ASON/DWDM & SONET/SDH -Layer-1 protocols

**Products : ALU DXC/DWDM and OMSN**
- 1-2 year experience on EoSDH and basic LAN/WAN/Networking concepts.
- Knowledge of Unix/Linux, Perl scripting and VBA macros preferable though not mandatory.