Dispatcher/customer Service

3 weeks ago


Delhi, India Frontline Technology Support, LLC Full time

**About us**

Frontline Technology Support, LLC is a US based IT service company that provides IT services to clients in the US and Canada.. We are professional, collaborative and fast-paced.

Our work environment includes:

- Modern business setting
- Work from home
- Growth opportunities

Duties and Responsibilities:

- Process and dispatch work opportunities according to predetermined schedules, customer requests, or immediate needs.
- Relay information such as work orders or messages to and from service providers, managers, or other personnel.
- Resolve problems, address requests for products or services by speaking with different members of staff or customers.
- Prepare work schedules and create/receive work orders from service providers.
- Work independently or with other team members, taking charge of communications within assigned territories.
- Maintain and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services provided, and data entry of records and other information.
- Complete various projects and assignments as needed.
- Communicate updates and issues to supervisors, managers, or team members.
- Meet company deadlines.
- Track and record progress and provide regular updates to supervisors and clients.

Requirements and Qualifications:

- Strong time-management, communication, and organizational skills (Fluency in English is a must).
- At least 1 year of experience in technical support/customer support or other related IT, computer, or electronic fields.
- At least 1 year of prior experience working with US processes or in structured environments.
- Ability to work with mínimal supervision and prioritize and manage your schedule effectively.
- Must have a quiet and dedicated workspace with mínimal background noise.
- Possess a Windows-based computer and reliable internet service with adequate speeds.
- Proficient computer literacy and typing speeds of 35 wpm.
- Strong data entry skills - Ability to accurately document information into our database and other platforms and web portals.

Pay: ₹24,790.63 - ₹35,415.30 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Work from home

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Joining bonus
- Overtime pay

COVID-19 considerations:
The safety of our customers, employees and technicians is at the core of everything we do. We are following recommended guidelines from the CDC and the state health officials to help protect the health and well-being of the communities we serve.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Dispatching: 1 year (required)
- Technical support: 1 year (required)
- Customer service: 1 year (required)
- Computer and Network hardware: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

Application Deadline: 11/06/2023
Expected Start Date: 13/06/2023


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