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Customer Relationship Executive

2 months ago

Bengaluru Karnataka, India Sparsh Innovators Pvt. Ltd. Full time

**Roles and Responsibilities**
- Client Communication: Initiate outbound calls to clients to establish regular communication, understand their needs, and address any concerns they may have.
- Client Support: Provide timely and efficient support to clients by addressing their inquiries, troubleshooting issues, and providing solutions to their problems related to Tally products and services.
- Product Updates: Keep clients informed about product updates, new features, and enhancements, ensuring they are aware of the latest offerings and how they can benefit from them.
- Feedback Collection: Actively seek feedback from clients regarding their experiences with our products and services, and relay this feedback to the relevant teams for continuous improvement.
- Relationship Building: Build and nurture strong relationships with clients, understanding their business needs and challenges, and offering personalized solutions to help them achieve their goals.
- Cross-Selling and Up-Selling: Identify opportunities to cross-sell or up-sell additional products or services to existing clients based on their needs and usage patterns.
- Documentation: Maintain accurate records of client interactions, transactions, and communications in the company's CRM system, ensuring all information is up-to-date and easily accessible.
- Client Retention: Work towards retaining existing clients by providing exceptional customer service, resolving issues promptly, and going above and beyond to meet their expectations.
- Training and Education: Provide clients with training and educational resources to help them maximize the value they derive from our products and services.

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Provident Fund

Shift:

- Day shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Kannada (preferred)

Work Location: In person

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