Back Office Executive

5 months ago


Vadodara, India Aerzen Machines India Private Limited Full time

Co-ordinate with customers for machines‘ dispatch to and from Service Centre.

Provide inputs for invoicing to finance.

Coordinate necessary action and planning for service center operations including man and material management for service center.

Record keeping of hardship allowances (inputs from service engineers).

Ensure proper documentation of service reports-site reports as well as workshop reports.

Follow-up for payments due from customers.

Initiate action on the order in Navision which is handed over from Aftersales; it includes workshop repair and onsite orders. Send Order acknowledgement to the customer for service orders.

Make a record of machines’ inward and outward entry in Vadodara service centre.

Support service engineers in documentation before and after site visits such as arranging requisite forms from customers, gate passes, etc.

Support vendor registration for satellite service centres.

Co-ordinate with vendors for service centre repairing works.

Assist site planner for deputation of service engineer to site.

Check all the commercial terms with the customer before deputation of service engineer.

Make purchase requisitions for service centre and other service-related jobs as identified by workshop technicians and service engineers.

Compile monthly data and update monthly sheet on service revenue numbers.

Keep track and record of service engineers’ utilization.

Keep track of tools’ allocation to Field Service engineers.

Co-ordinate with stores department and keep proper track of service inventory. Prepare necessary commercial documents with the finance department for internal transfer of stock for satellite service centres.

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (preferred)

**Speak with the employer**
+91 9558825034


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