Client Relationship Executive

2 weeks ago

Delhi Delhi, India terrace garden India Full time

The Business Client Relationship Executive plays a vital role in maintaining and enhancing relationships with existing clients, ensuring their satisfaction and loyalty to the company's products or services. This position requires a customer-focused individual with excellent communication, interpersonal, and problem-solving skills.

Key Responsibilities:

- Serve as the primary point of contact for assigned clients, building strong relationships and understanding their needs and preferences.
- Proactively engage with clients to gather feedback, address concerns, and ensure their satisfaction with the company's products or services.
- Collaborate with internal teams, including sales, marketing, and product development, to address client needs and resolve issues in a timely manner.
- Monitor client accounts and contracts, ensuring adherence to terms and conditions and identifying opportunities for upselling or cross-selling.
- Develop and maintain a deep understanding of the company's products or services, as well as industry trends and competitive offerings.
- Coordinate with clients to schedule regular business reviews or meetings, providing updates on performance metrics, new features, or enhancements.
- Act as a liaison between clients and internal stakeholders, facilitating communication and managing expectations on both sides.
- Identify opportunities for process improvements or service enhancements based on client feedback and market insights.
- Track and analyze client satisfaction metrics, identifying areas for improvement and implementing strategies to enhance client experience.
- Stay updated on industry best practices and emerging trends in client relationship management.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or related field. MBA preferred.
- Proven experience in client relationship management, account management, or customer service, preferably in a B2B environment.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving and negotiation skills, with the ability to resolve conflicts and address client concerns effectively.
- Detail-oriented with strong organizational skills, capable of managing multiple client accounts and priorities simultaneously.
- Ability to work independently and collaboratively within a team environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Customer-focused mindset with a dedication to delivering exceptional service and value to clients.
- Adaptability and flexibility to thrive in a fast-paced, dynamic work environment.
- Strong analytical skills, with the ability to interpret data and derive actionable insights to drive business results.

Pay: ₹20,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- good English (required)
- English (required)

Work Location: In person

**Speak with the employer**

+91 8076617028

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