Customer Support Associate

7 months ago

Gurugram Haryana, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Respond to customer inquiries via inbound calls in a timely and professional manner
- Investigate customer complaints and work towards resolving customer issues effectively
- Provide accurate and up-to-date information about Trainline services to customers
- Document customer interactions, including complaints, feedback, and resolutions
- Assist customers with ticket purchases and other transactions

Update customer accounts and maintain accurate customer records.
- Identify opportunities to improve customer service and suggest innovative solutions
- Follow up with customers to ensure their satisfaction and address any additional needs or concerns
- Adhere to customer service policies and procedures to deliver consistent and high-quality service

JOB DETAILS
Company: Leading Multinational BPO
Process: Trainline
Post: Customer Support Associate
- Location: Sector 30, Gurugram
- Shift Timings: UK Shifts (Rotational)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
- Salary (freshers): upto ₹19,000 (In-hand) Monthly
- Salary (experienced): upto ₹21,000 (In-hand) Monthly
- Incentives: Performance Based
- PF & Medical Benefits
- Both Side cab service

**REQUIREMENTS**:

- High school diploma or equivalent
- 0-2 years of international customer service (BPO) experience
- Freshers with excellent communication skills are also welcome
- Ability to adapt to rotational shifts and work from the office

SKILLS
- Strong verbal and written communication skills in English
- Strong problem-solving and decision-making abilities
- Active listening skills to understand customer needs and provide appropriate solutions
- Ability to multitask, prioritize, and manage time effectively

INTERVIEW PROCEDURE
- 1 - HR Interview
- 2 - Harver Assessment (Online)
- 3 - Ops Round

**Job Types**: Full-time, Fresher

**Salary**: ₹19,000.00 - ₹21,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Rotational shift
- UK shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- excellent English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 8287260055

  • Customer Support Associate

    6 months ago

    Gurugram, Haryana, India ONIQ SERVICES PRIVATE LIMITED Full time

    Hiring for Customer support associate Location - Gurugram Haryana Salary - 26000 to 30000 Roles and Responsibilities - Associate need to handle calls or chat from customer and have to resolve the queries and complaints of customer. Min Qualification - Graduate **Salary**: ₹22,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance -...

  • Customer Support Associate

    6 days ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for voice process** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate** **Skills : Excellent Communication in English** **Experience: Fresher and Experienced** **Shift - 24/7 Rotational shift** **Salary - 29000 CTC Per Month** Pay: Up to ₹29,000.00 per month Schedule: - Day shift -...

  • Customer Support Associate

    2 months ago

    Gurugram, Haryana, India Applogiq Full time

    Handle incoming customer support calls - Investigate and resolve customer tickets - Address customer queries, problems, and incident notifications - Perform associated tasks related to customer support - Provide first-line support for various customer issues - Escalate complex issues to Tier 2 when necessary - Logging all relevant information in the...

  • Customer Support Associate

    6 months ago

    Gurugram, Haryana, India INK IT SOLUTIONS Full time

    We're hiring Customer Support Associate for Gurgaon (Remote) location with minimum 06 month to 2 years of experience in Customer support International BPO Process. Notice Period: immediate joiners only **Job Types**: Full-time, Permanent Pay: ₹10,416.19 - ₹25,597.53 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to...

  • Customer Support Associate

    7 months ago

    Gurugram, Haryana, India Drimlite Full time

    **Job Description: Customer Service Associate (CSA)** **Location**: Gurgaon, Haryana **Position Overview**: We are seeking Customer Service Associates (CSAs) to join our team in Gurgaon. CSAs play a pivotal role in engaging with customers, generating footfall, and facilitating lead generation activities. **Responsibilities**: - Engage with customers in...

  • Customer Support Associate

    6 months ago

    Gurugram, Haryana, India Kareer Hubb Full time

    Customer Support Associate Kannada / Marathi Language upto 4 LPA **Call Ankush : 9650005226** **Job Types**: Full-time, Fresher Pay: ₹17,000.00 - ₹25,000.00 per month **Benefits**: - Leave encashment - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: - Yearly bonus **Education**: - Higher Secondary(12th Pass)...

  • Customer Support Associate

    3 weeks ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement** **Position: Customer Support Associate(Blended process)** **Location: Gurugram** **Eligibility: - ** Graduation is mandatory. Experience in Mail/chat is mandatory. Versant 5 level of communication. Salary for Experience is 24k ctc 20k in-hand + 1k PLI bonus Pay: ₹20,000.00 per month Schedule: - Day shift - Rotational...

  • Customer Support Associate

    6 months ago

    Gurugram, Haryana, India Kareer Hub Full time

    Hiring for **Customer Support Associate** **- Day shifts only** **- 6 days working** **- 1 rotational week off** **- Incentives based on performance** **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Fixed shift - Morning shift Supplemental pay types: -...

  • Customer Support Associate

    2 weeks ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Customer Support Associate** Salary upto 34k + 15k Allowance Day Shifts Location : Gurgaon 5 Days Working Both side cabs Pay: ₹24,000.00 - ₹34,000.00 per month **Benefits**: - Health insurance - Paid sick time - Paid time off - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Overtime pay - Performance bonus - Shift...

  • Customer Support Associate

    7 months ago

    Gurugram, Haryana, India Bridgexcel innovations pvt ltd Full time

    URGENT HIRING###### ONLY IMEEDIATE JOINER CAN APPLY POSITION -- CUSTOMER SUPPORT ASSOCIATE (INTERNATIONAL VOICE PROCESS) SALARY-----FOR FRESHER UPTO 4 LPA FOR EXPERIENCE UPTO 6 LPA EXPERIENCE -- FRESHER AND EXPERIENCE BOTH CAN APPLY LOCATION ----- GURUGRAM **Job Types**: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Schedule: - Day...

  • Customer Support Associate

    3 months ago

    Gurugram, Haryana, India TechPoppy Private Limited Full time

    **Job Title**:* Customer Support Associate (Domestic) **Location**:* [Gurgaon, Haryana] **Job Type**:* [Full-time ] **Job Summary**:* **Key Responsibilities**:* - Respond to customer inquiries and provide information regarding products/services. - Assist customers with troubleshooting and resolving issues. - Process orders, returns, and exchanges in a...

  • Customer Support Associate

    6 months ago

    Gurugram, Haryana, India Cenus Consulting Full time

    **Profile - Customer Support Associate (Voice Process)** **Work from Office** **Domain** - BPO **Location - **Gurgaon, Haryana - Must be a Graduate - Comfortable in rotational shifts - Good in English and Hindi Communication **Salary 20k - 28k CTC Per month** **Excellent Communication Skills.** For Further Queries call 8982239549 **Salary**:...

  • Customer Support Associate

    2 months ago

    Gurugram, Haryana, India Group Bayport Full time

    Group Bayport India "At Group Bayport, harnessing innovative print technologies to improve everyday personal and professional lives is what we do. That focus is driven by our dedication to empowering individual, group, and business self-expression by tapping into the dynamic possibilities of fully customizable products." Position : Customer Support...

  • Customer Support Associate

    3 weeks ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Hiring for Customer Support Associate** Salary upto 40k per month + Allowances Rotational shifts 5 Days working Both side cabs Call **Rudra: 8595313663** Pay: ₹25,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Performance bonus - Shift...

  • Customer Support Associate

    4 weeks ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for International process** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Fresher and Experienced** **Shift - 24/7 Rotational shift** **Salary - 30000 CTC Per Month** **Working Days - 5 days (2 weekly...

  • Customer Support Associate

    3 weeks ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for voice process for Telugu/Tamil sales profiles** **Virtual interview.** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Fresher and Experienced** **Shift - 24/7 Rotational shift** **Salary - 29000 CTC Per...

  • Customer Support Associate

    1 month ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Hiring for Customer Support Associate** **Salary upto 40k + Allowances** **Day shifts** **Location : Gurgaon** **5 Days working** **Both side cabs** Pay: ₹17,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Joining bonus - Performance bonus **Education**: -...

  • Customer Support Associate

    1 month ago

    Gurugram, Haryana, India Bridgexcel innovations pvt ltd Full time

    Position - Customer support Associate Experience: 1-3 yrs( international) Working days 5 days rotational week off Time - 1 PM - 10 PM Location - Gurugram. English Proficiency, basic knowledge of MS Excel Qualifications - Any Graduate 9871329791 Pay: ₹35,000.00 - ₹50,000.00 per month Schedule: - Monday to Friday - Rotational...

  • Customer Support Associate

    3 days ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for voice process for sales profiles** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Fresher and Experienced** **Shift - 24/7 Rotational shift** **Salary - 24000 CTC Per Month** Pay: Up to ₹24,000.00 per...

  • Customer Support Associate

    3 weeks ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for International process** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Experience: Experience with sale experience** **Shift - 24/7 Rotational shift** **Salary - 30000 CTC Per Month** **Working Days -...