Customer Support Associate
5 months ago
ROLES AND RESPONSIBILITIES
- Respond to customer inquiries via inbound calls in a timely and professional manner
- Investigate customer complaints and work towards resolving customer issues effectively
- Provide accurate and up-to-date information about Trainline services to customers
- Document customer interactions, including complaints, feedback, and resolutions
- Assist customers with ticket purchases and other transactions
Update customer accounts and maintain accurate customer records.
- Identify opportunities to improve customer service and suggest innovative solutions
- Follow up with customers to ensure their satisfaction and address any additional needs or concerns
- Adhere to customer service policies and procedures to deliver consistent and high-quality service
JOB DETAILS
Company: Leading Multinational BPO
Process: Trainline
Post: Customer Support Associate
- Location: Sector 30, Gurugram
- Shift Timings: UK Shifts (Rotational)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)
PERKS & BENEFITS
- Salary (freshers): upto ₹19,000 (In-hand) Monthly
- Salary (experienced): upto ₹21,000 (In-hand) Monthly
- Incentives: Performance Based
- PF & Medical Benefits
- Both Side cab service
**REQUIREMENTS**:
- High school diploma or equivalent
- 0-2 years of international customer service (BPO) experience
- Freshers with excellent communication skills are also welcome
- Ability to adapt to rotational shifts and work from the office
SKILLS
- Strong verbal and written communication skills in English
- Strong problem-solving and decision-making abilities
- Active listening skills to understand customer needs and provide appropriate solutions
- Ability to multitask, prioritize, and manage time effectively
INTERVIEW PROCEDURE
- 1 - HR Interview
- 2 - Harver Assessment (Online)
- 3 - Ops Round
**Job Types**: Full-time, Fresher
**Salary**: ₹19,000.00 - ₹21,000.00 per month
**Benefits**:
- Commuter assistance
- Provident Fund
Schedule:
- Rotational shift
- UK shift
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- excellent English (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 8287260055
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