Customer Support Associate

5 months ago


Gurugram Haryana, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Respond to customer inquiries via inbound calls in a timely and professional manner
- Investigate customer complaints and work towards resolving customer issues effectively
- Provide accurate and up-to-date information about Trainline services to customers
- Document customer interactions, including complaints, feedback, and resolutions
- Assist customers with ticket purchases and other transactions

Update customer accounts and maintain accurate customer records.
- Identify opportunities to improve customer service and suggest innovative solutions
- Follow up with customers to ensure their satisfaction and address any additional needs or concerns
- Adhere to customer service policies and procedures to deliver consistent and high-quality service

JOB DETAILS
Company: Leading Multinational BPO
Process: Trainline
Post: Customer Support Associate
- Location: Sector 30, Gurugram
- Shift Timings: UK Shifts (Rotational)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
- Salary (freshers): upto ₹19,000 (In-hand) Monthly
- Salary (experienced): upto ₹21,000 (In-hand) Monthly
- Incentives: Performance Based
- PF & Medical Benefits
- Both Side cab service

**REQUIREMENTS**:

- High school diploma or equivalent
- 0-2 years of international customer service (BPO) experience
- Freshers with excellent communication skills are also welcome
- Ability to adapt to rotational shifts and work from the office

SKILLS
- Strong verbal and written communication skills in English
- Strong problem-solving and decision-making abilities
- Active listening skills to understand customer needs and provide appropriate solutions
- Ability to multitask, prioritize, and manage time effectively

INTERVIEW PROCEDURE
- 1 - HR Interview
- 2 - Harver Assessment (Online)
- 3 - Ops Round

**Job Types**: Full-time, Fresher

**Salary**: ₹19,000.00 - ₹21,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Rotational shift
- UK shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- excellent English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 8287260055



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