Wintel - L2

Ref Code- MSteam2023- Experience- 35 yrs- Customer- Stratogent, Bengaluru, India- Qualification- Salary- Posting Date- Jan 25, 2023Job Description: - The primary responsibility is to work on the existing or new Incidents, Service requests and Tasks
- Escalation point for L1 and triage the unresolved incidents or Requests to L3

Key Responsibilities:
Process
- Day to day Operational issues, requests and Project tasks
- Incident response and resolution within SLA's with good analytical and troubleshooting skills
- Escalating to L3 engineers to avoid the SLA breach for high priority incidents
- Providing all the necessary details to L3 about the issue, steps taken, recommendation and any other relevant information
- Ticket Status Check and Update
- Respond to False Positive Alerts
- Incident Escalation and Progress Monitoring
- Use the available monitoring tools during the maintenance activities (scheduled or unscheduled) to suppress the alerts, collect information for troubleshooting
- Create, review, update and maintain Standard Operating Procedures.
- Perform the Shift handovers

Windows
- Install, configure, maintain, troubleshoot Windows Operating system on physical servers and in virtualized environments
- Service Pack upgrade and hot fix installations
- Creating File Shares, Placing the users & Groups in Shares, Troubleshooting NTFS Permission issues
- Perform troubleshooting of either Physical Memory or virtual memory, Disk, Processor, Process and Service related start-up issues, and setting up the Performance monitoring on the servers
- Use PowerShell scripts for day to day activities.

Hardware
- Assist L3 engineers to Install, Configure and Maintain IBM, HP and Dell Hardware
- Check Hardware Components Status and logs using management utilities

Active Directory
- Operate and Maintain security groups
- Troubleshooting GPO, DNS, DHCP related issues

VMWare
- Perform VM vMotion, Storage vMotion, Add/Remove Memory or any other Hardware resources on the VM
- Installing or upgrading VMtools, upgrade hardware version on the VM
- Taking, Deleting and reverting snapshots of the VM
- Adding ESX host to maintenance during any scheduled activities
- Perform other day to day operations on VMware infrastructure

Exchange
- Install various exchange server 2010/2013 roles
- Identify and start/stop various exchange server services
- Mount, Dismount Database, Activate, Suspend Database copies
- Manage Mail queues and perform Message tracking
- Create, Delete, move, manage, import, export and disable/enable Mailboxes
- Create, Delete and manage Contact and Distribution Lists

Linux
- Install, Configure, maintain and troubleshoot Linux Server operating systems (Redhat, Centos, Ubuntu)
- Perform troubleshooting of either Physical Memory or virtual memory, Disk, Processor, Process and Service related start-up issues, and setting up the Performance monitoring on the servers
- Perform Software installations and troubleshooting using TAR, RPM, APT-GET, YUM etc...
- Create, configure, and resize LVMs & perform FSCK.
- Configure /etc/fstab, SWAP, System Storage Manager (SSM) etc.
- Patching Linux servers using Yum, managing RPM’s, and other centralized tools.
- Setting up start-ups, creating auto mount, autofs.
- Configure, Manage & troubleshoot User /Group permission

Anti-Virus

Patch Management

Team Work
- Responsible for assisting L1 team on proper understanding of alerts
- Train and mentor the peers and juniors in the team.
- Validate the quality of work performed by peers and juniors in the team
- Co-ordinate with various teams such as monitoring, backup and Network to ensure proper functioning of all servers and its services

**Skills**: