Customer Care Associate
2 weeks ago
Managing Customer Communication:
- Manning the customer phone line to answer customer queries on the phone, WhatsApp, and ensuring appropriate action is taken
- Converting queries to sales - placing orders for the customer on call / message, sending payment links, and ensuring order completion
- Transferring leads for other channels to the relevant teams
Customer Marketing:
- Responsible for WhatsApp and other communication to customers regarding offers, new
- launches, festive offerings, etc. to drive up awareness and sales
- Regular communication with repeat customers to ensure periodic orders month-on-month
Abandoned Cart Management:
- Outreach to abandoned cart customers on website to ensure conversion
Critical Skills Required:
- 3-4 years’ proven experience in customer experience / tele-caller operations (required)
- Strong communication skills Hindi & English (Must)
- Ability to understand the customer requirement suggest the right products
- Working knowledge of MS Excel (required)
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Leave encashment
Schedule:
- Day shift
Ability to commute/relocate:
- Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service (preferred)
- total work (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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