Patient Relation Executive

4 weeks ago

Angamali, India MAGJ Hospital Mookkannoor Full time

**Position Title**: Patient Relations Executive
**Department**: Operations
**Location**: MAGJ Hospital, Mookkannoor, Angamaly

**Job Summary**

The Patient Relations Executive serves as a liaison between patients and the hospital, ensuring that patients receive quality care and their concerns are addressed promptly. The role involves managing patient feedback, addressing complaints, and facilitating clear communication between patients, families, and hospital staff to enhance the patient experience.

**Key Responsibilities**

**Patient Communication & Assistance**:

- Greet and assist patients and their families throughout their hospital experience.
- Provide information regarding hospital services, procedures, and schedules.
- Help patients navigate through the hospital and coordinate with various departments as needed.

**Complaint Management**:

- Receive, document, and respond to patient complaints or concerns.
- Coordinate with relevant departments to resolve issues in a timely and satisfactory manner.
- Follow up with patients to ensure resolution and satisfaction with services.

**Feedback Collection & Reporting**:

- Conduct patient satisfaction surveys and gather feedback.
- Analyze feedback data to identify areas for improvement and share findings with management.
- Proactively suggest solutions to improve patient care and hospital services.

**Liaison Between Patients and Medical Staff**:

- Act as a communication bridge between patients, families, and the medical team.
- Help patients understand their medical conditions, treatment plans, and care processes by connecting them with appropriate personnel for detailed explanations.

**Documentation & Record Keeping**:

- Maintain accurate records of patient interactions, complaints, and resolutions.
- Prepare reports summarizing trends in patient feedback and actions taken.

**Ensure Patient Comfort & Care**:

- Ensure that patient amenities (e.g., cleanliness, food quality, room comfort) meet expected standards.
- Coordinate special services for patients with specific needs or requests (e.g., diet requirements, room preferences).

**Compliance & Professionalism**:

- Adhere to hospital policies, procedures, and guidelines while interacting with patients and families.
- Maintain confidentiality of patient information in compliance with hospital and legal requirements.

**Qualifications**:

- Bachelor’s degree in Hospital Administration, Healthcare Management, or a related field.
- Prior experience in customer service, patient relations, or hospital administration is an advantage.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations with empathy and professionalism.
- Strong organizational skills and attention to detail.

**Key Competencies**:

- **Empathy & Compassion**: Ability to understand and address patient concerns with sensitivity.
- **Problem-Solving**: Proactively address and resolve patient complaints.
- **Communication**: Strong verbal and written communication skills to interact effectively with patients, families, and staff.
- **Teamwork**: Ability to collaborate with various departments for seamless service delivery.
- **Adaptability**: Flexibility in handling multiple tasks in a fast-paced hospital environment.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Patient Relation: 1 year (required)

Work Location: In person

  • Customer Relations Executive

    4 months ago

    Angamali, India Aryabhangy Honda Full time

    **We are urgently looking for a 'Customer Relations Executive' for Arya bhangy Motors in our Angamaly Branch** **Age 22-30** **Experience 1+ years in automobile** **Qualification Graduate** **Salary 20000** **Duties & Responsibilities** - **Building and maintaining profitable relationships with key customers.**: - **Resolving customer complaints...

  • Guest Relation Executive

    5 months ago

    Angamali, India Miletia Guide Solutions PVT LTD Full time

    Hiring for Reputed 5 star Resort **Location : Munnar / Vagamon** **Food and Accomdation provided** **Salary depends on experience** - Welcome guests during check-inand giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivalsand departures. -...

  • Ticketing Executive

    4 months ago

    Angamali, India Jac & Osh Technologies Full time

    As a Ticketing Executive, you will be responsible for managing and facilitating the ticketing process for customers, ensuring a smooth and efficient experience. This role requires strong communication skills, attention to detail, and a customer-focused mindset. The Ticketing Executive will work closely with customers, airlines, and other stakeholders to...

  • Marketing Executive

    4 months ago

    Angamali, India Teqinsta Full time

    Develop and execute strategies to acquire new clients. - Conduct market research to identify potential clients and market trends. - Create and implement sales plans to meet or exceed revenue targets. - Generate leads through various channels such as networking, cold calling, and digital marketing. - Identify opportunities to expand into new markets or...

  • Showroom Sales Executive

    5 months ago

    Angamali, India Fast & Timely Full time

    Showroom sales executive for Volkswagen Ignite Your Career as a Showroom Sales Executive at Volkswagen ! Are you a dynamic and driven individual with a passion for automobiles? Imagine the thrill of showcasing the latest and most sought-after cars in the market. We're excited to invite you to join our esteemed team as a Showroom Sales Executive at...

  • Marketing Executive

    5 months ago

    Angamali, India CALLING BELL HEALTH CARE GROUP Full time

    **Job Overview**: **Key Responsibilities**: - **Digital Marketing Management**: Oversee and execute digital marketing strategies across global markets, ensuring alignment with company goals and brand identity. - **Campaign Optimization**: Regularly optimize paid advertising campaigns on platforms like Google AdWords, Facebook, and Instagram. Focus on...

  • Customer Delight Executive

    4 months ago

    Angamali, India myG Full time

    **Job Summary** She will be responsible for front office management and welcome of customer. **Responsibilities and Duties** Door opening and greeting of each customer Listen to customer query and direct them to the concerned desk. Get the feedback of each customer on the way out. Customer assistance during their shopping time. Make sure all the customer...

  • Project Coordinator

    5 months ago

    Angamali, India ScalingUpWork Full time

    **Key Responsibilities**: - Project Management:_ - Lead and coordinate IT projects from initiation to completion, ensuring timely delivery and adherence to quality standards. - Collaborate with cross-functional teams to define project scope, objectives, and milestones. - Monitor project progress, identify risks, and implement corrective measures. - Client...

  • Project Coordinator

    5 months ago

    Angamali, India ScalingUpWork Full time

    **Job description** The Assistant Manager in IT plays a pivotal role in overseeing the efficient functioning of the IT department. This position involves managing projects, supporting the CEO, and ensuring effective client interactions. **Key Responsibilities**: - Project Management:_ - Lead and coordinate IT projects from initiation to completion,...

  • Marketing and Sales

    5 months ago

    Angamali, India Laundry Day Full time

    Position Summary: **Responsibilities**: 1. Develop and execute marketing and sales strategies to achieve company objectives and revenue targets. 2. Identify and target potential customers, including fabric retailers, wholesalers, and manufacturers, through market research and lead generation activities. 3. Build and maintain strong relationships with...